Manager

Company Overview

The Cave Gaming Lounge is a contemporary entertainment venue in Ghana designed for gamers and esports fans. Based in Accra, the space combines a futuristic black-and-neon aesthetic with several PlayStation stations, interactive gaming experiences, and physical activities like table tennis and billiards. It is built as a lively place where people can play, socialize, and enjoy current game titles in a technology-focused setting.

Role Overview

The Manager will be in charge of day-to-day operations at The Cave Gaming Lounge and will help maintain a secure, welcoming, and enjoyable atmosphere for visitors and staff. This is a full-time, on-site position in Accra. The role includes managing staff rosters, checking service standards, organizing gaming events and tournaments, responding to guest questions, and solving issues quickly. The Manager will also contribute to marketing efforts that increase visitor traffic and strengthen community involvement.

Key Duties

• Oversee daily lounge operations and make sure the facility runs smoothly.
• Supervise staff schedules and coordinate team coverage.
• Monitor guest experience and service quality throughout the venue.
• Plan and support gaming events, competitions, and tournaments.
• Handle customer questions and resolve complaints or concerns in a timely manner.
• Assist with promotional activities to drive attendance and community interest.
• Manage stock levels for gaming equipment and other supplies.
• Maintain the cleanliness, safety, and overall condition of the lounge.
• Track basic financial activity, including income, expenses, and bookings.
• Work with ownership to improve operations and support the lounge’s vision.

Qualifications and Requirements

• Background in hospitality, retail, or entertainment management, with experience leading staff and running daily operations.
• Strong customer service ability, especially in communication, dispute handling, and guest relations.
• Comfort with basic financial and administrative work, including bookings, revenue tracking, expense monitoring, and simple reporting.
• Genuine interest in gaming and esports; familiarity with console gaming and competitive titles will be an advantage.
• Good organization and time management to handle several priorities, events, and deadlines in a busy setting.
• Willingness to work full-time on-site in Accra, including evenings, weekends, and public holidays when required.
• Ability to use common digital tools such as email, spreadsheets, and social media for operations and promotion.
• Prior experience leading a team or supervising shifts; a diploma or degree in business, hospitality, or a related area is preferred.

Additional Information

This role is intended for someone who can help create a positive gaming community while keeping operations efficient and aligned with the lounge’s overall goals.