Manager, Operational Risk

About Cuscal

Cuscal’s commercial and business functions support the organisation’s growth, compliance, financial management and workplace culture. The business plays an important role in delivering outcomes that align with its values and support its wider objectives.

This is an opportunity to contribute to work that has meaningful influence on the future of payments in Australia.

Role overview

As the Manager, Operational Risk, you will oversee how operational risk is managed across the organisation. Your focus will span framework design, business guidance, control monitoring and governance support.

The role is central to improving risk maturity and making sure operational risk practices remain aligned with regulatory expectations.

Key responsibilities

• Develop and improve the Operational Risk Management Framework so it remains aligned with relevant regulatory obligations, including APRA CPS 230.
• Act as a trusted advisor to business teams by reviewing and challenging controls, incident management and risk-in-change activities.
• Produce risk reporting and insights based on data for executive stakeholders and governance committees.

What you need to bring

To be successful in this position, you should have substantial experience in operational risk within financial services, along with a strong understanding of prudential regulation and the confidence to work with senior leaders.

You will also stand out if you have experience strengthening risk capability across first-line and second-line functions, exposure to payments or wider financial services, and the ability to lead, influence and drive change.

Benefits and culture

• Recognition and career growth through the IGNITE program and tailored development support.
• Wellbeing initiatives covering physical, mental and financial health, plus savings through Cuscal Advantage.
• A diverse and inclusive workplace with flexible working arrangements.

Additional information

Cuscal offers the chance to do meaningful work within a strong and established business that is helping reshape the future of payments. The environment brings together capable, connected teams and supports long-term career growth.

The organisation is an equal opportunity employer and is committed to a fair, inclusive and accessible recruitment process. Applications are welcomed from Aboriginal and Torres Strait Islander people, people living with disability, LGBTQIA+ candidates, and people from culturally diverse backgrounds.

Please note that unsolicited resumes from recruitment agencies or search firms will not be accepted.