- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 4일 전
- Work mode
- 사무실에서
- Eligibility
- Entry-level or junior candidates who are motivated to begin or grow a career in IT support are encouraged to apply.
- Resume
- Required to apply
직무 설명
Role overview
NextGen Steel is looking for a junior-level IT Support Officer who is proactive, service-oriented, and comfortable helping users with day-to-day technical issues. This full-time onsite role focuses on keeping IT services running smoothly while building hands-on experience with systems, devices, and support processes.
Key responsibilities
- Act as the first point of contact for basic issues involving hardware, software, and systems.
- Set up, install, and maintain computers, peripherals, and commonly used business applications.
- Help manage network access, user accounts, and requests for system permissions.
- Record support cases, monitor their progress, and close them in line with service expectations.
- Investigate technical faults, apply practical fixes where possible, and escalate more complex problems when needed.
- Assist staff with IT questions and deliver responsive, professional customer service.
- Support routine system upkeep such as updates, security checks, backups, and other maintenance tasks.
Requirements
- Foundational knowledge of computer hardware, software, and networking basics.
- Good problem-solving ability and a practical approach to troubleshooting.
- Clear communication skills and a strong customer service mindset.
- Capability to juggle several requests and prioritize work effectively.
- Exposure to Microsoft Office and other standard business tools is beneficial.
- Willingness to learn new technologies and grow technical skills over time.
- Ability to work both independently and as part of a team.
What we offer
- Opportunities to build your career and develop professionally.
- A supportive team environment that encourages collaboration.
- Practical experience with current IT systems and tools.
- Ongoing learning through mentorship and technical training.
- An inclusive workplace with a technology-focused culture.
- Competitive pay and a full benefits package.
Additional information
This is a full-time position based onsite in Australia. The role is aimed at entry-level or junior candidates who want to develop their IT support skills while contributing to a fast-paced organization.