- 경험
- 어느
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 5시간전
- 작업 모드
- 재택근무
- 적임
- Candidates who are open to part-time remote work and have a reliable internet connection. Applicants with relevant IT coursework, certifications such as CompTIA A+, or practical support experience are especially suitable.
- 재개하다
- 신청 시 필수 사항
직무 설명
Role overview
Moderna Core is looking for an entry-level IT Support Analyst to work part time in a remote setup. This position supports internal staff and educational partners by delivering first-line technical help, resolving routine issues, and keeping everyday systems running smoothly.
What you'll do
- Handle incoming help desk requests from users working remotely.
- Identify and fix straightforward technical problems as they arise.
- Support desktop environments and widely used applications.
- Record incidents carefully and keep ticket details up to date.
- Pass more complex issues to senior team members when required.
- Work with colleagues to help maintain dependable access to company platforms and tools.
- Contribute to a stable and positive technology experience for remote users.
Qualifications
- Capability to provide technical and help desk support to users in remote settings.
- Ability to troubleshoot common software, hardware, and network/connectivity concerns.
- Basic familiarity with desktop computers, operating systems, and initial setup/configuration tasks.
- Understanding of core IT concepts and standard user-support practices.
- Clear communication skills for explaining technical matters in simple language.
- Strong organization for managing several tickets, setting priorities, and documenting work accurately.
- Interest in learning new systems and tools, with a growth-oriented mindset suitable for an entry-level role.
- Readiness to work part time remotely, with dependable internet access.
- Helpful background includes relevant study, certifications such as CompTIA A+, or hands-on IT support experience.