IT Helpdesk Agent

Role overview

As an IT Helpdesk Agent, you will be the first point of contact for technical support across the organization in Cologne. Your focus will be on resolving day-to-day IT problems quickly, keeping disruptions to a minimum, and making sure employees have a reliable technology experience.

Key responsibilities

• Investigate and resolve technical incidents promptly so user productivity is affected as little as possible.
• Receive, track, and complete IT service requests while maintaining clear and accurate records.
• Support troubleshooting efforts for hardware, software, and application-related issues to keep systems running smoothly.
• Manage the creation, update, and removal of user accounts and access permissions in a secure manner.
• Assist with routine system maintenance tasks and coordinate support activities as needed.

Requirements

• A degree in computer science, information technology, or a completed vocational qualification in a related area is required.
• 1 to 2 years of hands-on experience in a first-level support or helpdesk role is expected.
• You should be able to diagnose and fix problems involving software, hardware, and network environments.
• Working knowledge of operating systems and widely used enterprise tools such as Microsoft 365 and Azure is important.
• Strong English communication skills at C1 level are required.

Additional information

The position is a full-time, onsite role based in Cologne, North Rhine-Westphalia, Germany. The salary is not specified in the source.