Implementation Specialist I

About the Company

Actabl builds technology that helps hotel businesses operate more effectively as the hospitality industry changes. The company focuses on giving hoteliers practical insights, actionable tools, and visibility into results so they can improve performance and profitability. Its platform supports more than 10,000 properties across hospitality markets worldwide.

Role Overview

The Implementation Specialist I is responsible for supporting and, over time, independently managing software implementations for hospitality clients. The role spans setup, configuration, deployment, handoff, troubleshooting, documentation, testing, and cross-functional coordination. As experience grows, the position also includes handling more complex deployments, mentoring others, improving best practices, and helping guide multiple projects to successful completion.

Core Responsibilities

This role involves configuring client systems according to business needs, loading and transforming data, creating reports, documenting settings and workflows, supporting testing, and keeping projects on track. It also requires close communication with project managers, customers, and internal teams to surface risks early, resolve issues quickly, and ensure implementations meet technical and functional expectations.

Working Style and Values

Actabl emphasizes a people-first, integrity-driven, and customer-focused culture. Team members are expected to build trust, communicate with care, collaborate across functions, act with honesty, and stay focused on delivering strong outcomes. Innovation, accountability, and attention to detail are central to the way the company works.

Detailed Responsibilities

• Set up and configure systems based on client needs and project requirements.
• Load data accurately from multiple sources into the platform.
• Build, customize, and implement reports to support client analysis and operations.
• Map and transform data so integrations work smoothly and information remains accurate.
• Join customer and project meetings with project managers to provide technical support and answer questions.
• Share progress updates, technical risks, and solution options during project review discussions.
• Translate customer expectations into practical technical tasks with the project management team.
• Keep stakeholders informed about milestones, progress, blockers, and delivery risks.
• Escalate critical issues promptly with clear context and possible next steps.
• Document custom configurations, system settings, and process flows thoroughly.
• Maintain accurate records of changes, updates, and client-specific requirements.
• Investigate configuration issues, system errors, and data mismatches.
• Research root causes using internal knowledge sources, documentation, and external references.
• Test alternative fixes and validate approaches with peers or subject matter experts.
• Use AI tools to speed up work, simplify tasks, and improve productivity.
• Support business process testing and help verify that the application meets client needs.
• Work with QA teams to log, track, and resolve defects.
• Prepare test data and run scripts before user acceptance testing.
• Watch timelines and task progress to keep implementations on schedule.
• Spot delays early and work with the team to reduce project risk.
• Manage several implementation tasks at once while balancing priorities and deadlines.
• Maintain project plans, timelines, and task lists with clear ownership.
• Provide transparent status updates to managers, leadership, and customers when needed.
• Review completed work internally to confirm it matches technical and functional requirements.
• Help ensure quality standards and implementation best practices are followed throughout the project.
• Carry out additional duties as assigned in support of team and business goals.

Requirements

• At least 2 years of SaaS-related experience, preferably within the hotel or hospitality space.
• Strong ability to configure and customize SaaS platforms.
• Background in customer service, technical support, or a related field is preferred.
• Ability to assess incoming work, prioritize effectively, and manage a changing queue.
• Comfort using AI tools to summarize information, draft content, analyze trends, and assist decision-making.
• Experience training customers on software use and tailoring guidance to their business needs is preferred.
• Capability to troubleshoot both technical and non-technical implementation issues.
• Ability to work with customer data for integration and reporting, including use of Excel, BI tools, or similar analytics software.
• Strong critical-thinking skills when reviewing AI-generated output, including checking for accuracy, bias, and missing information.
• Understanding of cloud-based software environments and how they differ from traditional software models.
• Experience managing, migrating, and validating data between client systems and software platforms.
• Ability to explain complex concepts clearly to non-technical audiences.
• Strong written and verbal communication skills.
• Comfort working with development, sales, support, and customer success teams.
• Awareness of data protection and security considerations in software implementations is beneficial.
• Adaptability in fast-changing software and customer environments.
• Strong attention to detail and time management skills.
• Candidates who do not meet every bullet are still encouraged to apply if they are highly motivated and a strong team player.

Work Environment

This is a hybrid role based in Denver, Colorado. The schedule requires three in-office days each week, Tuesday through Thursday, and two remote days, Monday and Friday. Candidates outside the Denver metro area may still be considered if needed.

Benefits and Total Rewards

Full-time U.S.-based team members and their dependents become eligible for benefits starting on the first day of the month after employment begins.

• Medical, dental, and vision coverage for employees and eligible spouses or dependents.
• Employer-paid life insurance, accidental death & dismemberment coverage, short-term disability, and long-term disability.
• Discounted pet insurance through Wishbone.
• Employee Assistance Program services for employees and dependents.
• Free access to the Denver office gym.
• Competitive base pay with a bonus structure.
• Employer contributions toward healthcare spending accounts.
• 401(k) plan with up to 4% employer match.
• Unlimited discretionary time off.
• 10 observed U.S. federal holidays each year.
• Winter recess from December 24 through January 2.
• 12 weeks of parental leave for both birthing and non-birthing parents.

Compensation

The expected salary range for this position is $52,000 to $57,000 per year, depending on experience. The role may also be eligible for an end-of-year bonus and periodic merit increases based on company and individual performance. Final pay is determined by factors such as experience, location, internal pay equity, and other business considerations.

Candidate AI Usage Policy

The employer states that it is committed to maintaining a hiring process that reflects each candidate fairly and consistently, including the handling of AI usage during recruitment.