Human Resources Onboarding Specialist

About the Role

Lakeshore Talent is seeking a dedicated Human Resources Onboarding Specialist to support the daily operations for contractors across various client accounts. This position is crucial for managing high-volume onboarding processes, ensuring accurate record-keeping, fostering contractor relationships, and maintaining compliance and consistency. The ideal candidate is exceptionally organized, detail-focused, customer-centric, and possesses a strong background in staffing, HR operations, and workforce management systems. Excellent English and French communication skills are essential.

Key Responsibilities

• Oversee the onboarding of new contractors by collecting and verifying all necessary legal documentation in accordance with client policies.
• Confirm employment eligibility documents, including I-9 and E-Verify requirements where applicable.
• Initiate, track, and evaluate background check reports.
• Guide contractors through the completion of new hire paperwork and system configurations.
• Monitor contractor assignments and manage time and expense submissions within Vendor Management Systems (VMS).
• Maintain precise data across multiple systems to ensure the integrity of databases.
• Track the progress of onboarding and proactively update internal and external stakeholders.
• Collaborate with Client Services, Payroll, Compliance, and Implementation teams.
• Monitor and report on outstanding documentation as per client specifications.
• Maintain organized records and process documentation for each client account.
• Provide continuous support to contractors throughout their assignments, including regular check-ins and relationship building.
• Assist contractors with updating their personal or assignment details in relevant systems.
• Generate and distribute regular reports, ensuring accuracy and audit readiness.
• Support hiring managers by communicating relevant policies and procedures.
• Ensure a high-quality experience for both contractors and clients.

Required Qualifications

• Possession of a Bachelor's degree or equivalent professional experience.
• Previous experience in staffing, workforce solutions, or HR operations.
• Proficiency with HRIS systems.
• Experience utilizing Vendor Management Systems (VMS) such as Fieldglass, Beeline, or comparable platforms.
• Demonstrated experience in maintaining databases and managing contractor records.
• Familiarity with CRM platforms; experience with Freshdesk is advantageous.
• Experience working in a high-volume operational environment.
• Aptitude for quickly learning and managing new technologies and multiple systems daily.

Desired Skills & Competencies

• A strong commitment to customer service and client partnership.
• Exceptional written and verbal communication abilities.
• Proficient listening skills and effectiveness in resolving inquiries.
• Meticulous attention to detail, particularly in document review and data entry.
• Capability to manage multiple priorities in a dynamic, high-volume setting.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving capabilities.
• Ability to work autonomously and collaboratively within a team structure.

Additional Information

Candidates must reside in the MT or PT time zones. The work schedule is Monday to Friday, during typical business hours (8:00 am to 5:00 pm, Pacific time zone).