Front Office Supervisor

Role overview

The Front Office Supervisor at JW Marriott in Doha will oversee front desk operations in a luxury hotel environment, ensuring guests receive smooth check-in and check-out experiences, accurate billing, and prompt service recovery. This role is based at the Conference Centre Street property in West Bay, Doha, Qatar.

Core duties

• Handle guest arrivals and departures, confirm identity and payment details, assign rooms, and issue room keys.
• Create and maintain guest accounts based on individual needs, including Marriott Rewards details where applicable.
• Verify that rates align with market codes and record any exceptions.
• Collect payment before key issuance, review billing, and correct account discrepancies when needed.
• Prepare daily operational reports, logs, contingency lists, cashier summaries, and closing reports.
• Provide guests with directions, property details, and assistance with requests, involving the right team members when necessary.
• Process all payment methods, vouchers, paid-outs, and other charges; balance receipts and secure cash at the start and end of each shift.
• Obtain manual payment approvals and follow all accounting and cash-handling procedures.
• Report guest theft complaints to Loss Prevention/Security.
• Support management with training, coaching, counseling, evaluation, and motivation of team members.
• Serve as a role model and a contact point for the Guarantee of Fair Treatment/Open Door Policy process.
• Build positive working relationships and help the team work toward shared goals.
• Follow company procedures, complete safety training, report incidents or unsafe conditions, and maintain a neat, professional appearance.
• Protect confidential information and company assets.
• Welcome guests warmly, respond to service needs, assist guests with disabilities, and express appreciation sincerely.
• Communicate clearly and professionally, including by phone and in written documents.
• Use computer and POS systems to enter and retrieve information accurately.
• Remain on your feet or seated for extended periods and be able to move or lift items up to 10 pounds without assistance.
• Carry out additional duties assigned by supervisors.

Experience and education

This position is classified as non-management and requires a high school diploma or GED, at least 1 year of relevant work experience, and at least 1 year of supervisory experience. No license or certification is required.

Employment details

The schedule is full time and the role is not remote. Job number: 26076134. Job category: Rooms & Guest Services Operations.

Employer values

Marriott International promotes equal opportunity and welcomes applicants from all backgrounds, including those protected by disability, veteran status, or other applicable laws. JW Marriott emphasizes a luxury hospitality culture focused on associate well-being, development, recognition, and exceptional guest service.