Front Office Agent (m/w/d)

About the Role

As a Front Office Agent at Wald & Schlosshotel Friedrichsruhe in Zweiflingen, you will be the primary point of contact for guests and represent the hotel in a polished, guest-focused manner. The role is a full-time, on-site position in Zweiflingen, Baden-Württemberg, Germany.

Key Responsibilities

Your day-to-day work will center on making the front desk run smoothly and ensuring guests receive attentive support throughout their stay.

• Welcome guests warmly and handle arrival and departure procedures professionally.
• Manage check-ins and check-outs with accuracy and efficiency.
• Process reservations and maintain guest records carefully.
• Respond to guest inquiries by phone and email in a timely and courteous way.
• Coordinate information across departments to support seamless operations.
• Help maintain an organized reception area and contribute to strong guest satisfaction.

Qualifications

The ideal candidate brings solid front office experience, strong communication skills, and a service mindset suited to a hospitality environment.

• Confident handling of front office duties, reception work, and guest service tasks.
• Experience with arrival and departure processes, guest data management, and hotel software or PMS tools.
• Strong customer service orientation and a professional, helpful manner.
• Very good German communication skills; English skills are preferred.
• Completed training in hotel management or a similar qualification.
• Willingness to work shifts and weekends.
• Team-oriented, dependable, and well-groomed in appearance.