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- Candidates with relevant front desk, receptionist, or hotel guest service experience are encouraged to apply. English proficiency is required, and additional languages are a benefit. Applicants should be able to work flexible hours, including weekends and holidays, and maintain a professional demea…
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About the Company
Waldorf Astoria Doha West Bay is a luxury property in Doha, Qatar, recognized for polished service and memorable stays tailored to each guest. The team culture emphasizes warm hospitality, proactive attention to detail, and a standard of excellence that reflects the brand’s heritage.
Role Overview
As a Front Desk Agent, you will be the first point of contact for arriving and departing guests. The role centers on creating a smooth check-in and check-out experience, responding to questions, handling reservations and room updates, processing payments, and working closely with other hotel teams to address guest needs.
Key Responsibilities
You will support guest satisfaction by maintaining accurate records, sharing information about hotel facilities and nearby attractions, and ensuring every interaction is handled professionally. The position also requires consistent compliance with appearance, service, and brand standards.
Qualifications and Expectations
- Strong background in customer service and front desk/reception duties, with a guest-first mindset.
- Clear and professional phone communication, along with confident interaction skills.
- Experience handling reservations and basic administrative tasks related to guest information.
- Prior work at a hotel front desk, especially in a luxury or premium environment, will be an advantage.
- Good command of English is essential; additional languages are a plus.
- Flexibility to work varied shifts, including weekends and public holidays, is required.
- Strong organization, attention to detail, and comfortable use of computers, PMS tools, and office software are preferred.
Working Arrangement
This is a full-time, on-site position based in Doha, Qatar.