Executive Director of Operations

Position Summary

The Executive Director of Operations is a senior leadership position focused on keeping the business running smoothly and efficiently while supporting profitability and long-term expansion. This role is responsible for shaping operational direction, guiding teams across functions, improving internal processes, and making sure everyday execution supports broader company goals.

Key Responsibilities

• Direct the organization’s daily operating activities across departments and business units.
• Create, refine, and roll out operational policies, procedures, and plans that reinforce company objectives.
• Strengthen efficiency, output, and cost control by spotting and acting on improvement opportunities.
• Track KPIs and other operational measures to confirm progress against business targets.
• Work closely with executive leadership on strategic initiatives and their execution.
• Manage operating budgets, forecasts, and resource deployment to support strong business performance.
• Make sure operations remain aligned with internal policies, relevant regulations, and quality expectations.
• Identify operational risks and put mitigation plans in place to protect business continuity.
• Lead change efforts and continuous improvement initiatives across the organization.
• Coordinate teams from different functions so business activities are executed smoothly.
• Oversee staffing plans, employee development, and performance management within operational groups.
• Assess and introduce technology tools that improve operational effectiveness.
• Maintain productive relationships with clients, vendors, partners, and other stakeholders.
• Compile operational updates and present performance insights to executive leadership and the board.

Qualifications

The role calls for a bachelor’s degree in Business Administration, Operations Management, Management, Finance, Engineering, or a closely related area. An MBA is preferred.

Candidates should bring 8 to 15 years of progressive experience in operations management, including work at senior leadership level, along with a record of leading large operational functions and cross-functional teams.

A strong grasp of business operations, process improvement, organizational development, budgeting, financial analysis, and performance management is essential. The position also requires excellent leadership, communication, negotiation, and decision-making abilities, plus strong analytical and problem-solving skills. Success in this role depends on the ability to juggle multiple priorities in a fast-moving business environment.

Preferred Skills

• Background in strategic planning and organization-wide transformation.
• Working knowledge of Lean, Six Sigma, Agile, or similar operational excellence approaches.
• Strong capability in project management and change management.
• Experience with enterprise platforms and automation of business processes.
• Ability to guide and motivate varied teams across multiple locations.

Compensation & Benefits

• Competitive executive compensation package.
• Performance-linked bonus opportunities.
• Medical, dental, and vision coverage.
• 401(k) retirement plan with employer match.
• Paid leave and company holidays.
• Access to professional development and leadership training.
• Opportunities for advancement within executive leadership.