Design Coordinator

Role overview

The Design Coordinator helps shape a strong in-store design journey by keeping appointments, sales support materials, and store events running smoothly. This role also provides first-line help to customers exploring design ideas and supports Designers with consultations, project coordination, and customer follow-up.

Key responsibilities

• Contribute to sales performance and a distinctive customer experience by helping manage appointments and Design Desk projects for customers and Designers.
• Keep sales aids organized and fully stocked.
• Reach out to customers after purchase to continue the service experience.
• Help Designers and store leaders with pipeline tasks and in-store events.
• Support customers on the sales floor and hand them off to Designers when needed.
• Maintain a solid understanding of the brand’s aesthetic direction and merchandising approach across store, e-commerce, and catalog channels.
• Stay current on product details, including features and care instructions, and keep awareness of competitors and market developments.
• Serve as a key contact and maintain coordination with CDST and B2B teams.
• Work toward personal sales, KPI, service, and productivity targets while engaging shoppers using effective selling behaviors.
• Listen carefully to customer needs and recommend products that best fit those needs, while presenting loyalty services.
• Support Designers during in-home and in-store consultations.
• Model friendly, fast, and efficient service with a positive, enthusiastic approach.
• Help train the store team on design services so offerings are clearly understood.
• Assist with larger projects as assigned.

What the role requires

• Working knowledge of core design concepts such as spatial planning, fabric selection, lighting, and interior design styles.
• Strong verbal and written communication skills with the ability to connect brand direction to customer preferences and needs.
• Comfort staying informed about trends and market changes.
• Ability to adapt quickly as business needs evolve.
• Experience building durable customer relationships.
• Good interpersonal skills and a collaborative, team-oriented mindset.
• Strong organization and planning abilities.
• At least 1 year of relevant experience in retail or customer service.
• Experience coordinating events.
• Competence with Google tools, virtual communication platforms, and appointment management systems.

Additional information

This position is based onsite in New York, NY. The role is part-time. No stipend or salary amount was provided in the source information.