Data Analyst (Power BI, Excel)

Role Summary

We are looking for an experienced Data Analyst to support a customer experience function with insights that strengthen service performance, on-time delivery, and overall operational effectiveness. This is a business-facing analytics role that blends strong technical ability in Power BI, Excel, ERP, and CRM tools with the communication and commercial understanding needed to shape decisions.

Employment Terms

• This is a direct-hire opportunity.
• Only local candidates will be considered.
• The role is fully onsite in Irvine, California.
• Independent contractors, corp-to-corp arrangements, and third-party staffing submissions are not being considered.

Compensation and Benefits

• Pay range: $35.00 to $42.00 per hour, depending on experience.
• Annual discretionary bonus is included.
• Benefits are provided.
• Three weeks of paid time off are offered.

What You'll Do

• Review customer service and fulfillment data, including order completion, backlog levels, on-time delivery, queue performance, and expedite activity.
• Spot patterns in the data and turn them into practical recommendations.
• Check data accuracy and confirm that source information is reliable.
• Create and update dashboards and reports in Power BI.
• Prepare both scheduled and ad hoc insights for leadership and cross-functional partners.
• Improve reporting outputs over time and identify missing metrics or analysis opportunities.
• Track backlog and delivery risks, then raise concerns early with suggested mitigation steps.
• Work closely with customer experience, sales, and operations teams.
• Build a clear understanding of the full order lifecycle from entry through reporting.
• Respond to leadership requests for reporting and analysis.
• Proactively surface new trends, useful metrics, and process improvement ideas.
• Recommend dashboard enhancements and workflow improvements.

Requirements

• Bachelor's degree in Analytics, Business, Finance, Supply Chain, or a related discipline.
• At least 3 years of experience in data analytics or a closely related position.
• Advanced proficiency in Power BI and Excel.
• Hands-on experience with ERP platforms, ideally SAP, and CRM systems.
• Strong analytical judgment, attention to data quality, and problem-solving ability.
• Ability to explain findings clearly and question assumptions when needed.
• Experience working with data tied to customer service, sales, or order management.

Equal Opportunity Notice

All qualified candidates will be considered for employment regardless of race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military/veteran status. Candidates with criminal histories will also be reviewed in accordance with applicable state and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance.