Customer Support Executive

Company overview

Bank of Solidus is building a modern banking experience by blending innovation with empowerment. The organization positions itself as a dependable financial partner for people at every stage of their money journey, with services that cover saving, trading, and wealth management. Its focus is to help customers work toward their financial goals through secure, easy-to-use, and personalized solutions.

Role summary

We are hiring a full-time Customer Support Executive for an on-site role in Dubai, United Arab Emirates. The position is centered on assisting customers, resolving support cases, and handling technical concerns with professionalism and speed. You will play a key part in keeping service quality high, supporting clients through online channels, and working closely with internal teammates to improve the overall customer experience.

Key responsibilities

• Respond to customer questions and support requests in a timely and professional manner.
• Investigate and resolve support tickets, including technical issues and service-related concerns.
• Maintain a high standard of customer satisfaction through effective communication and follow-through.
• Provide online assistance to clients and ensure their queries are handled efficiently.
• Collaborate with colleagues to strengthen service delivery and improve the customer experience.

Required profile

• At least 2 years of experience in customer support within the Forex industry.
• Solid knowledge of Forex trading platforms and what clients typically need.
• Capability to address customer questions quickly, clearly, and professionally.
• Strong communication and problem-solving abilities.
• Fluent in both Arabic and English.
• Experience helping customers with account-related matters, deposits, withdrawals, and trading questions.
• A customer-first approach with the ability to develop lasting client relationships.
• Experience in banking or financial services is considered an added advantage.
• High school diploma or equivalent; customer service certifications are a plus.

What’s offered

• A competitive compensation package.
• The chance to be part of a fast-growing international financial organization.
• Opportunities for professional development and career advancement.
• A dynamic, collaborative workplace in Dubai.
• Exposure to global financial markets and modern banking solutions.
• Training and ongoing support to help you perform well in the role.

Why join Bank of Solidus

The company values its people as a major strength and promotes a workplace built on excellence, innovation, and continuous development. Team members are encouraged to contribute meaningfully to the financial services sector while learning from experienced professionals in an expanding organization that is helping shape the future of digital banking.