- 경험
- 5+ yrs
- 샐러리
- USD 80 – USD 120 / hour
- 채용 공고
- 1
- 게시됨
- 7일 전
- Work mode
- 재택근무
- 교육
- Master's or higher preferred
- Eligibility
- Professionals with a background in customer success or support operations who meet the experience and language requirements may apply. The role is suited to candidates comfortable working remotely and independently.
- Resume
- Required to apply
직무 설명
About the Role
This opportunity is with Mercor, a company that connects top creative and technical professionals with prominent AI research laboratories. The business is based in San Francisco and is backed by Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position Overview
The role is for a Customer Success / Support Operations Evaluator working on a contract basis from a remote setting.
What You’ll Do
- Review AI-created outputs using role-specific quality standards.
- Spot issues related to correctness, visual quality, and presentation across documents, spreadsheets, and slide decks.
- Write precise, well-organized feedback that helps improve AI-generated work.
- Coordinate with internal teams to maintain strong output quality.
- Handle tasks independently and asynchronously while meeting deadlines.
Experience and Skills Needed
Applicants should have at least 5 years of experience in customer success or support operations. Strong English fluency is required at a native or professional level. Candidates must also be highly comfortable using Microsoft Office and Google Workspace, with particular strength in Slides.
Preferred Profile
A Master's degree or a higher qualification from a well-regarded institution is preferred.
Application Process
The application is expected to take about 20 to 30 minutes and includes uploading a resume, completing an AI interview based on the resume, and submitting a form.
Support and Additional Information
For more information about the interview flow and platform details, applicants are directed to Mercor’s documentation. Support is available through the provided help contact. Applications are reviewed every day, and candidates must complete the AI interview and application steps to be considered.