Customer Success Manager

Company overview

Givebutter is a nonprofit fundraising and CRM platform designed to help organizations raise more money, spend less, and create better giving experiences. It brings together fundraising tools, events, donation forms, donor management, email, and text messaging in one place, with no charge to use the platform and a fully transparent tip-or-fee model.

The company has earned Great Place to Work® certification every year since 2021 and is ranked as the top nonprofit software company on G2 across several categories. Its mission is to make giving enjoyable and to build a workplace that feels equally energizing and meaningful.

Role overview

Givebutter is looking for a skilled, scaled Customer Success Manager who is excited about helping nonprofit organizations reach meaningful fundraising results through technology. In this role, you will work with high-impact customers and help them turn fundraising objectives into measurable outcomes.

You will act as a trusted advisor, helping customers get value from Givebutter through strategic adoption, fundraising best practices, and alignment among stakeholders. The role focuses on customer outcomes, product adoption, retention, and expansion across a portfolio of accounts. It is a pooled, outcome-driven model rather than a fixed book of business.

This position also involves using AI tools to work more efficiently at scale, including summarizing customer context, drafting follow-ups, and spotting patterns and risks across accounts, while still applying sound judgment and maintaining strong data hygiene.

What makes someone a strong fit

• You care deeply about helping customers succeed and can clearly connect their goals with product value.
• You establish trust quickly and are comfortable leading strategic conversations with different stakeholders.
• You enjoy solving problems, uncovering opportunities, and encouraging product adoption.
• You work well in a collaborative, fast-moving environment and like partnering across teams to improve customer results.
• You can quickly understand customer challenges and explain solutions in a way that creates confidence, clarity, and forward momentum, even when technical knowledge is limited.

Key responsibilities

• Act as a strategic partner to nonprofit customers through short-term, outcome-centered engagements that help them reach fundraising and donor engagement goals.
• Lead discovery conversations, success planning, training, and strategic support that improve adoption, value realization, retention, and growth.
• Develop deep expertise in Givebutter and map platform capabilities to customer objectives, challenges, and opportunities.
• Experiment with new ways to use AI in daily workflows, improving efficiency while keeping judgment and data quality top of mind.
• Spot customer risks and growth opportunities early by combining AI, data, and account insights to guide proactive action.
• Work closely with cross-functional teams to improve the customer experience and represent customer needs internally.
• Deliver a mix of one-to-many webinars, automated engagement, and targeted one-to-one customer interactions.

Requirements

• 2 to 5 years of experience in Customer Success, Account Management, Consulting, Sales, or another client-facing role.
• Proven ability to influence customer outcomes through strategic guidance, relationship management, and problem-solving.
• Experience handling multiple customer engagements in a pooled or scaled model while working toward retention, growth, adoption, or business goals.
• Strong communication skills, including discovery, stakeholder management, and customer presentations.
• Background in leading trainings, workshops, webinars, or customer education programs.

Nice-to-have experience

• Experience in a scaled or pooled customer success environment.
• Direct exposure to nonprofit fundraising, donor development, or advancement work.
• Familiarity with nonprofit fundraising technology, CRMs, fundraising platforms, or similar software.
• Experience advising customers on fundraising strategy or campaign planning.

Benefits and perks

• Remote work from one of the company hubs, including Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, or Nashville.
• Medical, dental, and vision insurance fully covered for employees, plus HSA and FSA access.
• Dependent coverage with 50% of medical, dental, and vision premiums covered for eligible dependents.
• TalkSpace membership included through the health plan.
• 3% 401(k) match for eligible employees.
• Flexible PTO with uncapped vacation days and company holidays.
• One company-wide wellness week each summer for rest and recovery.
• 12 weeks of paid parental leave and leave planning support through Aidora.
• Company-paid UrbanSitter membership plus care credits for childcare, elder care, pet care, and household support.
• Home office support for laptops, monitors, and other modern equipment.
• Monthly coworking stipend for workspaces or cafés.
• Ability to donate up to $50 per month to a verified nonprofit on Givebutter.
• Learning and development reimbursement opportunities.
• Mission-driven work supporting the charitable sector.

Interview process

• Recruiter screen: a 30-minute conversation to review your background, the role, and alignment on expectations, values, and logistics.
• Hiring manager interview: a deeper discussion of your experience, skills, and work style with your potential manager.
• Assessment: a role-dependent exercise that may include a live session, case study, or take-home project; some roles may include two parts.
• Values interview: a conversation focused on fit with core values and leadership principles.
• References: conversations with people you have worked closely with to understand your working style and impact.
• Offer stage: successful candidates move to an offer.

Additional information

An AI note-taking tool may join most interviews.

Applicants who do not meet every requirement are still encouraged to apply, including women and nonbinary candidates who may feel unsure about being a perfect match.

Compensation

The stated compensation range is $96,000.

Work location

The role is remote, with work based out of one of the listed hubs. The location provided for the job is Nashville, TN.