Customer Service Specialist

About the Role

Tamimi Commercial is looking for a committed Customer Service Specialist to support customers and help create a smooth, positive service experience. This position focuses on handling inquiries, solving issues efficiently, and maintaining strong customer satisfaction.

Key Responsibilities

• Answer customer questions by phone, email, or chat within a prompt timeframe.
• Support customers with product details, order updates, and basic troubleshooting.
• Keep accurate logs of customer conversations and completed transactions.
• Work with other teams to address more complex concerns and strengthen customer satisfaction.
• Spot ways to improve processes and share practical feedback with management.
• Address complaints calmly, professionally, and with empathy.
• Keep product knowledge and company policies up to date.

Requirements

• High school completion or an equivalent qualification is required; an associate or bachelor’s degree is preferred.
• Prior experience in customer service or a similar role.
• Strong verbal and written communication abilities, along with good people skills.
• Comfort using customer support systems and Microsoft Office tools.
• Ability to stay effective in a busy environment while managing several tasks at once.
• Strong analytical thinking, problem-solving ability, and close attention to detail.

Additional Information

Location: Al Khobar, Eastern Province, Saudi Arabia.