- 경험
- 1~3세
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 5일 전
- 작업 모드
- 사무실에서
- 적임
- Applicants with customer service experience and the ability to handle service operations, reporting, and coordination tasks are encouraged to apply. Candidates should be comfortable with overtime and travel requirements.
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
Role Overview
Haier is seeking a Customer Service Specialist in Dubai to support customer interactions, service operations, parts coordination, documentation, and ongoing service improvements. This position plays a key role in ensuring timely issue resolution, smooth service delivery, and accurate reporting across the service function.
Customer Service Support
- Respond to incoming calls and messages, resolve routine questions, and route more complex matters to the appropriate team.
- Log customer complaints, assist with investigations, follow progress, and communicate outcomes.
- Collect customer opinions through callbacks and surveys, then submit the feedback for review.
Service Process Assistance
- Support order creation, checks, tracking, and the coordination of service appointments.
- Help distribute resources and organize staff assignments.
- Review service workflows and recommend ways to make them more efficient.
Service Network Management
- Track service provider work orders, address issues, and help ensure services are completed on time.
- Gather partner feedback, report concerns to the manager, and support solution finding.
Spare Parts Management and Scheduling
- Maintain and update inventory records while ensuring data remains accurate.
- Plan spare part allocation according to orders and help prevent shortages or excess stock.
- Inspect inventory regularly and manage expired or damaged items.
Document and Data Management
- Organize service contracts and reports for proper filing.
- Review service data and prepare reports that support decision-making.
- Compile and submit weekly and monthly reports.
Additional Duties
- Participate in important service projects and support project-related tasks.
- Carry out assigned research, site visits, and other ad hoc responsibilities.
Qualifications and Requirements
- Strong command of Microsoft Excel, Word, and PowerPoint, with the ability to use Excel for analysis and reporting.
- Familiarity with common CRM or customer service systems.
- Basic understanding of product and service technical principles.
- Preferred experience of 1 to 3 years in customer service.
- Prior exposure to service process improvement, order handling, or resource planning is an advantage.
- Excellent communication, organization, problem-solving, and teamwork skills.
- Self-driven work style, strong professional ethics, and the ability to work overtime and travel when needed.