Customer Service Specialist

About the Company

Blackberry Hearing was founded in 2015 and has since become the largest Irish-owned hearing aid provider. The business operates clinics across the country and is known for its focus on service quality, openness, and competitive pricing. With strong growth ambitions, the company is seeking capable, diligent, and motivated people to join its team. Customer feedback and video stories highlight the standard of care and attention the company aims to deliver.

Role Overview

The company is looking to hire multiple Customer Service Specialists to support the existing contact centre team with customer enquiries, stock ordering, campaigns, and appointment planning. This is a full-time position based at the head office outside Naas in County Kildare. It offers the opportunity to join a growing Irish business that values a positive workplace for its employees.

Key Responsibilities

• Deliver a consistently high standard of service so customers have a positive experience at every interaction with Blackberry Hearing.
• Handle incoming customer calls and arrange appointments for audiologists.
• Make sure the diary contains well-screened, quality appointments for the Audiology team.
• Respond to customer service queries received through inbound calls.
• Process customer stock orders and eShop orders.

Benefits

• Annual base pay of €30,000.
• Monthly commission scheme.
• More than 21 days of annual leave.
• Private healthcare coverage.
• Flexible working environment.
• Private pension with employer matching contributions.

Requirements

• Strong customer service abilities.
• Comfort working in a busy, fast-moving environment and quick to learn new tasks.
• Good attention to detail.
• Full driving licence.
• Confident using technology; experience with social media and CRM systems is an advantage.

Application Note

Applicants should send their CV to the email address provided in the source listing.