Customer Service Representative London

Customer Service Representative (British English – UK Based)Apply here: https://operationsarmy.com/applicationWe are seeking a Customer Service Representative to join our team and provide high-quality support to our customers. This role requires strong communication skills and a clear British English accent, specifically from candidates based in the United Kingdom (Manchester or London preferred).The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.Responsibilities:Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional mannerProvide accurate information regarding products, services, billing, and account-related concernsTroubleshoot and resolve customer issues or escalate complex cases to the appropriate departmentMaintain accurate records of customer interactions in CRM or ticketing systemsProcess customer requests such as orders, refunds, or account updatesFollow up with customers to ensure complete resolution and satisfactionMeet performance targets including response time, resolution time, and customer satisfaction (CSAT)Collaborate with internal teams to resolve complex issuesMaintain a professional, empathetic, and customer-first approach at all timesRequirements:Must be based in the United Kingdom (preferably Manchester or London)Must have a clear British English accent (native or near-native level required)Previous experience in customer service or a related role is preferredStrong verbal and written communication skillsGood problem-solving skills and attention to detailAbility to multitask in a fast-paced environmentBasic computer skills and familiarity with CRM or ticketing toolsWillingness to work flexible shifts if requiredApply here: https://operationsarmy.com/applicationPlease mention the word **FORTUITOUSLY** and tag RNDYuMjI1LjU4LjI3 when applying to show you read the job post completely (#RNDYuMjI1LjU4LjI3). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.