Customer Care Specialist

About the Company

Manafa is a Saudi fintech platform focused on financing and investment. It was among the early platforms in the Kingdom and provides investors with short-term investment opportunities alongside financing solutions designed for SMEs.

Role Overview

This position supports customer success, service, and account management activities, helping strengthen the company’s customer support operations and backend service processes.

Key Responsibilities

• Respond to customer questions and requests through multiple channels, including SAMA Care, phone, email, live chat, and social media, while keeping interactions efficient and seamless.
• Deliver timely and accurate service to clients.
• Build and maintain strong client relationships to encourage loyalty and long-term engagement.
• Collaborate with teammates to meet overall customer service performance expectations.
• Identify client needs and provide the assistance required.
• Ensure customer service practices align with regulatory standards, including the proper handling of formal complaints raised to regulators.
• Track client complaints through to resolution.

Skills and Experience

• Strong written and spoken communication skills.
• High attention to detail, with the ability to handle multiple tasks and prioritize effectively.
• Confidence, self-awareness, and a willingness to keep improving professionally.
• Recent graduate status with 0 to 1 year of experience in the financial services or technology sector.

Location

Riyadh, Saudi Arabia.