Creator & Content Policy Manager, Local Services

About the Team

The Local Services division at TikTok is dedicated to fostering a vibrant ecosystem that inspires new life and supports business growth. By integrating various products like POI, Video, LIVE, and Search, we aim to enrich users' daily experiences with creative and unique services. Our Governance and Experience team plays a crucial role in maintaining a safe, trustworthy, and thriving international marketplace for TikTok Local Services, ensuring a positive user experience through comprehensive programs.

About the Role

We are seeking a Creator & Content Policy Manager to develop and implement robust governance strategies for the TikTok Local Services Creator and Content ecosystem. This role involves analyzing data and user feedback to formulate effective policies, collaborating with cross-functional teams, and managing risks while supporting creator and business growth. You will be instrumental in establishing a comprehensive governance framework across the entire creator lifecycle, from onboarding to offboarding, and ensuring the health and fairness of the ecosystem.

Responsibilities

• Develop and execute governance strategies to ensure the integrity and health of the Creator and Content ecosystem within TikTok Local Services.
• Analyze data and user feedback to identify issues, formulate targeted governance strategies, and collaborate with Algorithm, Product, Engineering, and Legal teams to implement enhancements.
• Establish policies addressing regulatory, compliance, cultural, and promotional aspects of creators and content, mitigating risks and ensuring ecosystem quality.
• Create a lifecycle governance system for creators, focusing on onboarding, offboarding, benefit controls, fund management, and account health to foster a fair and orderly environment.
• Balance risk management with the enablement of growth for legitimate creators and businesses by understanding their challenges and implementing supportive strategies.
• Monitor ecosystem health through data analysis and investigations, responding to emergencies and conducting ad-hoc reviews as necessary.

Qualifications

• Minimum of 5 years of hands-on experience in data-driven governance and experience programs within O2O, Local Services, E-commerce, strategy consulting, operations management, content risks, or trust and safety initiatives.
• A strong Bachelor's degree or higher, preferably in a quantitative discipline such as Mathematics, Statistics, Engineering, or Data Analytics.
• Proficiency in data analysis and querying tools like SQL, Python, and Excel is highly desirable.
• Demonstrated strategic thinking, program management, and communication skills, with the ability to manage complex projects and influence cross-functional teams.
• Familiarity with O2O, E-commerce, or other local service platforms, including their governance, customer experience, and regulatory requirements.
• A proactive, independent, and driven individual capable of thriving in ambiguous, fast-paced environments with competing priorities.

About TikTok

TikTok is a leading platform for short-form mobile video, dedicated to inspiring creativity and bringing joy. With global headquarters in Los Angeles and Singapore, TikTok has a significant international presence.

Why Join Us

Join a team that values creativity, innovation, and impact. At TikTok, we foster a diverse and inclusive environment where employees are empowered to learn, grow, and make a difference. We embrace challenges with an 'Always Day 1' mindset, driving meaningful breakthroughs for our users and the company.

Diversity & Inclusion

TikTok is committed to building an inclusive workplace that celebrates diverse perspectives and backgrounds, reflecting the global communities we serve. We are passionate about creating a space where everyone feels valued and can contribute to our mission of inspiring creativity and bringing joy.