Collections Specialist

Role overview

Team Sava builds specialist teams and experienced software talent for fast-growing international technology businesses. The hiring partner is a high-growth proptech startup focused on simplifying property access for owners, staff, residents, and visitors. Its products support more than 10,000 multifamily, commercial, student housing, and gated communities across the world, including properties developed, owned, and managed by leading real estate names.

The Collections Specialist will be responsible for managing overdue customer balances, following up proactively on unpaid accounts, clearing billing-related issues, and helping ensure cash is collected on time while preserving positive customer relationships.

Working hours: 2:00 PM to 10:00 PM.

What the role involves

• Reach out to customers with overdue balances by phone and email to recover outstanding payments.
• Keep accurate records of all customer contact attempts and collection activity.
• Review account and debt history to understand the background of each case.
• Use appropriate follow-up actions to support prompt payment of overdue amounts.
• Handle billing questions and customer credit-related concerns.
• Prepare updates and reports on collection activity and receivables status.
• Investigate and resolve mismatches or errors in payments.
• Help obtain remittance advice from customers when needed.
• Support file maintenance, accounts receivable records, and other administrative documentation.
• Assist with credit application-related tasks and other ad hoc work as needed.
• Collaborate closely with colleagues and cross-functional teammates across the business.

What we are looking for

• Several years of prior experience in a collections-focused position.
• Solid understanding of billing issues and payment resolution.
• Ability to stay patient and organized while handling a large volume of customer requests.
• Strong English communication skills, both spoken and written.
• Confident interpersonal and professional communication abilities.
• Hands-on experience with Microsoft Office tools, especially Word, PowerPoint, and Excel, including VLOOKUP and pivot tables.

Benefits and work environment

• Chance to contribute to meaningful and high-impact projects.
• Remote work setup, with access to a pet-friendly office if needed.
• Equipment and technology provided to support remote working.
• Private health insurance coverage for you and your family.
• Team-building activities and events.
• A supportive environment with an individualized approach to team members.
• Opportunities to share your input and help shape a productive workplace.

Hiring process

The selection flow includes sending in your CV, followed by an HR discussion about motivation, expectations, and plans. Candidates who move forward then meet the Hiring Manager and the broader team. If there is a strong fit, an offer is extended for review and acceptance.

Additional information

Only shortlisted candidates will be contacted. Interested applicants are encouraged to share their CV.