Collections Manager

Role overview

National Service Bureau is hiring an experienced Collections Manager to lead a call center and collections team. The organization specializes in accounts receivable management and subrogation and has expanded significantly over the past 34 years. The ideal candidate is a motivated, accountable leader who is committed to personal growth and can maintain a high standard of professionalism while working with consumers and managing a team.

What you will do

• Track, analyze, and report on team performance, service levels, KPIs, and other key metrics.
• Recommend practical action steps based on performance insights.
• Support ongoing training and skill development for the team.
• Put call center and collections operating plans into action.
• Provide day-to-day supervision and personnel management.
• Run regular one-on-one meetings and annual reviews.
• Suggest staffing adjustments based on workload and results.
• Enforce company policies and ensure team accountability.

Required experience and capabilities

• At least 3-5+ years of experience managing high-volume collections operations.
• Background in leading a remote team.
• Experience planning call center schedules and managing call campaigns.
• Strong command of call center and/or collections leadership practices.
• Consistent results focus with the drive to meet daily targets.
• Solid analytical thinking and problem-solving ability.
• Good understanding of compliance requirements and the importance of following them.
• Professional, upbeat attitude and a collaborative approach.
• Ability to coach, motivate, and inspire a team.
• Willingness to model the company’s core values.

Core values

• Follow through.
• Be engaged.
• Think first.
• Be respectful.
• Be accountable.

Benefits and workplace culture

• Competitive salary.
• Employer-paid medical, dental, and vision insurance.
• 401(k) plan with employer matching contributions.
• Paid time off.
• Employee Assistance Program (EAP) provided by the company.
• Monday to Friday schedule with no nights or weekends.
• Diverse, friendly, and positive team environment.
• Strong focus on work-life balance.
• Performance-based incentives.
• Opportunities for advancement.

Location requirement

This role is remote, but the candidate must be based in Sarasota, Florida.