Client Solutions Manager

About the Company

OpinionRoute builds solutions for market research teams that want to improve efficiency, raise quality, and create a better experience for their people. The company combines people, technology, and process to make research operations simpler, and it is actively incorporating AI into how work gets done.

The organization values creativity, teamwork, client value, and continuous growth. It describes itself as a young, fast-moving company with the pace of a startup and the experience of a more established business.

Role Overview

The Client Solutions Manager plays a central role in ensuring clients receive strong support throughout the life of a project. This position involves working closely with both internal teams and outside partners to keep research studies moving smoothly, on schedule, and within budget. The role also includes learning the industry, helping improve workflows, and using AI-enabled tools to work more efficiently and deliver stronger client outcomes.

Work Location

This is a hybrid position based at the company’s downtown Cleveland headquarters. Remote candidates may also be considered if they live in one of these states: Massachusetts, North Carolina, Texas, New York, Indiana, Connecticut, Tennessee, Louisiana, Michigan, or Ohio.

Key Responsibilities

• Partner with internal teams and external contacts to coordinate client research studies.
• Oversee internal staff and outside vendors to help projects finish on time and within budget.
• Review survey questionnaires and related project materials.
• Address project issues by working across Sales, Fieldwork Operations, Development Operations, Programming, and leadership.
• Run tests on online survey programs before launch.
• Check collected data for quality and accuracy.
• Track budgets and project timelines.
• Provide regular updates on fieldwork status and progress.
• Confirm that data collection meets client requirements and specifications.
• Use AI-based tools and workflows to improve speed, identify insights sooner, and enhance the client experience.

What You Bring

• Strong interest in building or continuing an early-career path in a role where you will be supported, challenged, and heard.
• Comfort working with data, spreadsheets, prompts, and analytical problem-solving.
• Careful attention to detail and a strong focus on quality.
• A service-minded approach and genuine satisfaction from helping others.
• A confident, engaging personality with a long-term view when considering career fit.
• Ability to support decisions and recommendations with evidence and data.
• Interest in AI and a willingness to learn and adopt new tools.
• Ability to manage several tasks at once and stay organized.
• Strong oral and written communication skills.
• Good time management and a collaborative, positive attitude.
• Comfort with numbers, data analysis, and data software.
• Experience with AI tools is considered an advantage.

Qualifications

• Bachelor’s degree or higher in Math, Analytics, Research, Marketing, Engineering, Business, Communication, or a related discipline.
• At least 3 years of full-service project management experience in online quantitative market research.
• Bachelor’s degree is also specifically listed as a requirement.

Why This Role May Appeal to You

• The company is driven by values and places high importance on client satisfaction and service quality.
• The team is analytical, detail-oriented, and thoughtful in how it works.
• The company has deep expertise and invests in client education and engagement.
• It is actively adopting AI tools and wants people who are excited to grow with that direction.
• The culture combines high performance with personality, empathy, and teamwork.
• The environment offers the energy of a young company with the perspective of more established experience.

Company Values

Move with Purpose, Treat Learning as a Journey, Prioritize People, Accept Responsibility, Set a Higher Quality Standard.

Additional Information

Applicants should be aware that this role is described as hybrid with remote flexibility in the listed states. AI tools are expected to be part of the workflow, and the company emphasizes learning, ownership, and quality in how work is delivered.