Chat Support Associate

Role Overview

A leading ITES company in Kolkata is looking to hire customer support talent for voice and chat processes. This role is suited to fresh graduates or undergraduates who can work in a rotational shift setup.

Compensation and Work Details

• Take-home pay is Rs. 16,000 for voice support and Rs. 14,000 for chat support.
• Travel allowance of Rs. 1,400 will be provided.
• The workweek follows a 5-day schedule.
• Shifts are rotational.
• Cabs are available for commuting support.
• Job location: Kolkata.

About the Role

The customer support associate will serve as the initial contact point for customers, assisting them through phone, email, or chat. The job focuses on answering queries, solving issues, guiding users, and maintaining a smooth customer experience.

Key Responsibilities

• Handle customer questions and share accurate information about products or services.
• Investigate concerns, troubleshoot issues, and work toward timely resolutions.
• Support customers with product usage, feature navigation, and technical difficulties.
• Maintain a courteous, professional tone while actively listening to customer needs.
• Record interactions, track cases, and share feedback to help improve support operations.

Eligibility

Any graduate or undergraduate fresher can apply.

Application Information

Interested candidates can reach out by WhatsApp or phone to the HR contacts listed in the source listing.

Additional Information

This opportunity is being hired for a leading ITES company in Kolkata. The source included direct HR contact details for application follow-up.