Center Head

About Lifebridge Group

Lifebridge Group is built around a clear purpose: connecting compassionate care with clinical know-how, and balancing independence with support. Through its specialized brands, the organization is creating a connected senior-care ecosystem that helps older adults live with dignity, comfort, and peace of mind. Its brands include Serene Communities by Columbia Pacific, which focuses on vibrant and purposeful senior living; seniorshield, which provides technology-enabled solutions for independent living; and KITES, which delivers expert out-of-hospital geriatric care centered on holistic wellbeing.

Lifebridge Group aims to serve as a dependable bridge across every stage of senior life.

Role Summary

The Center Head will be responsible for leading the overall functioning of the center, with accountability for business performance, resident experience, team leadership, compliance, and day-to-day operational excellence.

Centre Operations & P&L Management

• Take full ownership of the center’s profit and loss, with focus on revenue delivery, cost control, and staying within budget.
• Track operational KPIs, service performance measures, and how effectively resources are being used.
• Keep daily operations running smoothly across both clinical and non-clinical functions.

Medical & Resident Care Oversight

• Maintain high standards of patient care and clinical quality in line with established protocols.
• Work with clinical teams to oversee care plans, emergency handling, infection control, and audit activities.
• Promote a workplace culture rooted in compassion, respect, and dignity for residents.

People Leadership

• Guide, mentor, and manage teams across functions to encourage ownership, engagement, and strong performance.
• Create a supportive environment that values morale, continuous learning, and service-minded behavior.
• Handle manpower planning, recruitment, training, and retention in line with staffing requirements.

Resident & Family Experience

• Serve as the main contact for residents and their families, handling concerns with empathy and professionalism.
• Improve resident satisfaction, involvement, and personalized service quality.
• Hold regular town halls, reviews, and check-ins with residents and caregivers.

Compliance, Quality & Risk Management

• Ensure compliance with internal SOPs, clinical guidelines, and statutory obligations.
• Run internal audits, safety drills, and review meetings to reduce operational and clinical risk.
• Keep records accurate and regulatory documentation current.

Facility & Vendor Management

• Oversee the condition, safety, and working order of the facility and infrastructure.
• Manage external partners for housekeeping, security, food services, laundry, and medical supplies.

Community & Stakeholder Engagement

• Develop relationships with hospitals, senior-care specialists, vendors, and community leaders.
• Represent the center in community discussions, awareness programs, and public relations activities.

Values and Leadership Expectations

The role calls for consistent alignment with the organization’s EPIC values: Excellence, Professionalism, Integrity, and Compassion. The leader is expected to set high standards, make fair and accountable decisions, communicate transparently, and demonstrate empathy and dignity in every interaction with residents, colleagues, and partners.

Eligibility

Any graduate can apply for this position.