Cardiology Admin Support/Receptionist

Role Overview

An opportunity has opened up for an administrative support and reception role within the Diagnostic Cardiology Department at Aneurin Bevan University Health Board in Newport. The post involves delivering efficient, patient-focused front-line support while helping the department run smoothly.

The successful candidate should be highly organised, confident in dealing with people, and able to provide a high standard of service to patients and colleagues. This role also includes travel to other ABUHB locations, along with occasional weekend cover on a rota basis.

Key Duties

• Provide reception and administrative support for the Diagnostic Cardiology team.
• Offer a professional first point of contact by telephone and in person.
• Maintain accurate records and use databases and Microsoft applications effectively.
• Support day-to-day clerical tasks and help meet service deadlines.
• Work collaboratively with the team while also using individual initiative when needed.
• Travel between ABUHB sites as required, in a timely manner.
• Take part in rotational weekend cover when scheduled.

Candidate Requirements

• Good standard of general education.
• Previous clerical or similar administrative experience.
• Strong spoken communication skills and a courteous, professional telephone manner.
• Competence in using computers, standard keyboard skills, and routine office software.
• Ability to stay effective under pressure and manage competing priorities.
• Willingness to work flexibly, support service needs, and contribute to problem-solving.
• Ability to maintain high-quality work standards and meet targets.
• Desirable: familiarity with Word and Excel.
• Desirable: experience with medical records or a hospital patient administration system (PAS).
• Desirable: Welsh language skills; Welsh and English speakers are equally welcome.

Additional Information

Applications are welcomed from people with protected characteristics, including disabled and neurodiverse candidates, as well as members of the Armed Forces community. Candidates may apply in Welsh, and Welsh-language applications will be treated no less favourably than English-language applications.

Support and reasonable adjustments can be discussed directly with the hiring manager listed in the advert. There is no need to share personal or medical details unless you choose to; simply explain what assistance would help you take part fully in the process. If you need documents in a larger font or another format such as braille, contact the recruiting manager or the ABUHB recruitment team at 01495 745805 option 3 or abb.vacancyrequests@wales.nhs.uk.

If shortlisted, communication will be sent to the email address used in your application, so it should be checked regularly. Successful candidates will receive their conditional offer and information pack by email.

The organisation supports flexible working. The workplace is smoke-free by law, and smoking is not allowed anywhere on ABUHB sites for staff, contractors, patients, or visitors. Support to stop smoking is available through the Help Me Quit Team.

This vacancy may close early, and it may also be withdrawn if it is filled through the internal redeployment process. Applicants should note that the Band 3 salary scale has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026, backdated to 01 April 2026 where applicable.

Sponsorship Notice

Certificates of sponsorship cannot be offered for this post because it does not meet Home Office criteria. Candidates who need sponsorship will not be shortlisted or invited to interview.

About the Organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation focused on compassionate care. It provides integrated acute, primary, and community services to a population of 650,000 and employs more than 16,000 people. The organisation offers training, development, paid mandatory learning, in-house programmes, recognised qualifications, and career pathways, alongside flexible working, occupational health support, and a wellbeing initiative aimed at improving staff experience. Its Clinical Futures strategy is designed to bring care closer to home while also strengthening hospital services for the future.