Business Analyst
RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Riyadh, Riyadh Province, Saudi Arabia · 계약
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- 경험
- 10 yrs
- 샐러리
- —
- 채용 공고
- 1
- 게시됨
- 1주 전
- 작업 모드
- 사무실에서
- 적임
- Applicants with experience in wholesale or other complex B2B environments are preferred. Candidates with exposure to organizations that operate through layered internal processes, including Saudi government bodies, are especially well suited.
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Role overview
RiDiK is seeking a Business Analyst for its Riyadh, Saudi Arabia team. This contract position is a chance to contribute to significant initiatives, work alongside skilled professionals, and help drive outcomes for a growing organization. The ideal person is proactive, eager to keep learning, and comfortable working in a collaborative environment.
About the company
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS). The company delivers end-to-end services across banking, wealth management, and e-commerce, with strong capabilities in AI, cloud, big data, and blockchain. With operations across Asia, North America, and the Middle East, and regional hubs in 10 countries, RiDiK supports digital transformation and sustainable growth through a combination of local market understanding and technical expertise.
Key responsibilities
- Prepare and keep updated business requirement documents for portal enhancements and customer experience initiatives, including clear acceptance criteria and test procedures.
- Cover requirements for MyWholesale Portal refresh work, change requests, and CX-related platforms and projects.
- Review existing workflows and drive structured process redesign and continuous improvement efforts.
- Make sure business requirements stay aligned across different squads so duplicated work, overlap, and rework are reduced.
- Assist with impact analysis, requirement checks, and coordination between business, CX, and digital teams.
- Support the identification and pilot rollout of high-value AI and Agentic AI opportunities across the customer experience journey.
- Contribute to use cases such as voice-of-customer analysis, customer insight generation, churn prediction, closed-loop trigger actions, and proactive customer engagement.
- Recommend practical ways to integrate AI into the workflows of proposed improvements.
Ideal background
The preferred candidate will have experience in wholesale or in complex B2B environments. Exposure to highly structured organizations, such as Saudi government entities with multi-layered internal processes, would be especially relevant.
Additional information
Experience required for this role is 10 years.
The position is based in Riyadh, Saudi Arabia and is onsite.