Associate Implementation Consultant

About Box

Box (NYSE:BOX) is a leader in intelligent content management. Its platform helps organizations collaborate, govern the full lifecycle of content, protect sensitive information, and modernize business processes with enterprise AI. Since 2005, Box has supported major global companies such as JLL, Morgan Stanley, and Nationwide. The company is based in Redwood City, California, with offices across the United States, Europe, and Asia.

This role offers the opportunity to help advance a platform that sits at the center of how work gets done. Box focuses on bringing intelligence to content management so customers can rework workflows across their organizations. In an AI-driven business environment, the company sees strong potential to reshape how teams operate at scale.

About the Role

Box is looking for a customer-focused Associate Implementation Consultant who can act as a trusted guide throughout implementation projects. You will work across teams, help customers turn business needs into practical solutions, and support adoption through clear communication and thoughtful change management. The position requires a collaborative, detail-oriented professional who can balance multiple priorities while keeping the customer experience positive.

What You Bring

The company is seeking someone who approaches work with a growth mindset and uses AI thoughtfully to improve speed, decision-making, and overall impact. You should be comfortable advocating for customers, building relationships, and offering guidance when a different approach would lead to better outcomes. Success in this role depends on strong communication, professionalism, flexibility, and the ability to navigate competing priorities across different teams.

Requirements

• At least 2 years of experience in software implementation or consulting.
• At least 2 years of experience in the SaaS industry.
• Proven ability to manage several complex projects or initiatives at the same time without losing attention to detail.
• Strong multitasking skills and comfort working in a fast-moving environment that changes frequently.
• Experience delivering customer-facing presentations and working with senior leaders.
• Ability to explain complicated ideas in a clear, simple way.
• Strong empathy and the ability to meet customers where they are while building confidence throughout the process.
• Knowledge of change management practices that help end users adopt new technology smoothly.
• A driver’s license may be needed if client-site visits are required.

Nice to Have

• Experience partnering with banking and insurance clients to convert business and regulatory needs into system setups, data mappings, test plans, end-user training, and internal controls.
• Practical experience using AI or machine learning in financial services, such as intelligent document processing, risk insights, or workflow automation, to improve speed, accuracy, and decisions.

Work Environment

This is an in-office role in Chicago, IL. Box’s culture emphasizes in-person collaboration, and employees are expected to work from their assigned office at least 3 days per week. More details about work style and culture are shared during the hiring process.

Equal Opportunity and Accommodations

Box is an equal opportunity employer committed to diversity, inclusion, and fair treatment. The company does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected ground. Box also supports the dignity and independence of people with disabilities and provides reasonable accommodations for candidates and employees. Accommodation requests may include scheduling adjustments and document dictation support, among other needs.

Box also includes notices related to fair chance hiring for applicants in Los Angeles and San Francisco, and provides privacy notices explaining how applicant information is handled, including California-specific notices for residents.

Compensation and Benefits

Box uses fair and equitable compensation practices. Base pay is determined by factors such as knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. The stated pay range in the United States is $80,500 to $100,500 per year.