Assistente de Atendimento ao Cliente

About the company

Vitta is the health and insurance division of Stone Co., a publicly listed company on Nasdaq in New York. The organization says its purpose is to help transform people’s lives and contribute to improving healthcare in Brazil through innovation, collaboration, and a strong customer focus.

Company culture

The team describes its day-to-day culture around four core principles:

• Winning as a team: success is built collectively, with cooperation, respect, and shared recognition.
• Uncompromising excellence: high standards, discipline, and attention to detail are part of the routine.
• Warrior mindset: challenges are faced with courage, resilience, and determination.
• The customer comes first: decisions are guided by empathy, responsibility, and urgency in service of customers.

Role overview

As a Customer Service Assistant, you will help deliver a clear, positive, and solution-oriented experience for clients. The role acts as a bridge between customers and the company, with emphasis on care, information quality, speed, and effective resolution of requests.

Responsibilities

• Support customers through chat, phone, and email channels.
• Log, track, and manage requests, complaints, questions, and appointment scheduling.
• Work to resolve issues using the company’s defined processes and guidelines.
• Route cases to the appropriate teams when needed and follow them through to completion.
• Meet deadlines, quality targets, productivity goals, and area KPIs.
• Help improve internal processes through continuous feedback and participation.

Requirements

• Completed high school education.
• Strong communication skills.
• Commitment, responsibility, and dedication in daily work.
• Energy, initiative, and a consistently positive attitude.
• Ability to collaborate with others and interact well with people.

Work schedule

This position is home-based and follows a 5x2 schedule with alternating days off. The schedule is not fixed from Monday to Friday and may include some weekends depending on the roster. Working hours are from 10:00 to 19:00.

Benefits

• Health insurance and dental plan.
• Digital hospital support with a multidisciplinary medical team, therapists, and 24/7 health assistance.
• Meal allowance and/or food allowance via Flash.
• Gympass/Wellhub membership.
• Childcare support for children up to 5 years and 11 months old.
• Pet assistance.
• Férias & CO vacation benefit.
• Birthday day off and day off for a child’s birthday up to 11 years old.
• Life insurance.
• Transportation allowance, available only for on-site positions.

Selection process

• Application and initial tests.
• Interview with the People team.
• Interview with leadership, which may include a technical case in some situations.
• Culture fit conversation.
• Feedback and next-step communication regardless of the outcome.