Assistant Night Manager

Role overview

Salthill Hotel is looking for a hospitality-minded Assistant Night Manager to support the overnight operation. In this position, you will oversee the Night Porter team and step in to manage night-time duties when the Nights Manager is unavailable. The role includes preparing meeting and function spaces, maintaining high housekeeping standards, and taking a practical, hands-on approach to overnight tasks.

This opportunity is well suited to someone who communicates clearly, can organise and delegate work effectively, and is confident guiding a team while keeping guest requests moving quickly. It is a varied, fast-paced role for an energetic person who stays calm under pressure, works well with others, and brings a friendly, welcoming attitude to guest service.

Key duties

• Lead by example by ensuring both you and the night porter team are correctly dressed and presentable.
• Follow hotel policies, procedures, and standards at all times.
• Support the training of new night porters and help update SOPs when needed.
• Record any overnight issues and make sure relevant information is passed to the day team.
• Handle departmental and procedural accounting tasks accurately.
• Enter wedding, function, and room-charge dockets correctly, including guest name, room number, and filing in the right folder.
• Run the night audit process from start to finish, including turning over the system and filing all audit reports and printouts.
• Work with front office, the night team, and other departments to resolve issues that need cross-team review.
• Keep the front desk and overnight service running smoothly, including customer care, call handling, and late arrivals.
• Build positive working relationships while maintaining a consistently high service standard.
• Ensure RSA requirements are followed, including closing times, and support the bar when necessary.
• Roster the night porter appropriately and make sure working time directive rules, especially rest breaks, are respected.
• Report maintenance issues to reception for logging.
• Complete required fire walks and safety walks, using the walkie-talkie system and logging any concerns for the day team.
• Make sure all overnight staff complete their work on time, meet the required standard, and are signed out at the end of the shift.
• Stay alert to possible security concerns or intruders and report them immediately.
• Carry out practical tasks such as cleaning, vacuuming, and moving tables and chairs, including setting up meeting and function rooms.
• Answer the switchboard professionally and greet incoming callers and in-house guests by name where possible.
• Note issues from the previous night or day, along with recurring concerns, guest complaints, and staff queries.
• Maintain a professional and well-kept front desk area.
• Log late arrivals and new reservations as required.
• Support reception with guest-related requests and complete other reasonable duties assigned by management.

Experience and skills

• Ability to juggle multiple tasks and help across all areas of the hotel when needed.
• Prior experience with hotel front office systems is an advantage.
• Strong communication and interpersonal skills.
• Comfortable working independently as well as part of a team.
• Well-presented with strong attention to detail.
• Fluent written and spoken English.

About the hotel

Salthill Hotel is a 4-star property on the Salthill Promenade with views over Galway Bay. It is a popular venue for weddings and events, and a well-located base for guests visiting Galway City and the Salthill area for a short stay. The hotel features two restaurants, a busy bar, and a newly added café space offering drinks and light bites.

About the employer

Salthill Hotel is part of Byrne Hotel Group, a family-owned collection of hotels and guest houses in Galway, Dublin, and the UK. The group places strong emphasis on exceptional guest service, employee training and support, professional standards, career development, teamwork, and a positive working environment.