Assistant Manager, Operations

Role overview

CHANEL is seeking an Assistant Operations Manager to support the boutique’s operations and help ensure everything runs seamlessly behind the scenes. This role is central to maintaining operational standards, keeping systems and procedures on track, and enabling an exceptional client experience. The position partners closely with the Operations Manager and Boutique Leaders to share business knowledge and uphold operational excellence.

Key responsibilities

• Take ownership of important boutique operations such as inventory control, cycle counts, shipping, receiving, and support for facilities, security, and compliance.
• Partner with the Home Office Retail Operations team to roll out initiatives designed to improve operational efficiency.
• Guide, coach, and motivate the team to consistently deliver strong operational standards.
• Help build a workplace culture rooted in feedback, inclusion, mutual respect, and teamwork.
• Serve as the go-to expert for all standard operating procedures, systems, and tools across the boutique.
• Support projects, operational initiatives, sales activities, and client service needs as required.
• Oversee product movement and product requests while maintaining organizational and process standards.

What the role is built around

• A strong appreciation for CHANEL’s heritage and brand story.
• Enjoying collaboration and building effective working relationships.
• Creating a client experience centered on inclusion and meaningful connection.
• Solving problems and handling complex situations with confidence.
• Bringing creativity, curiosity, and a willingness to test new ideas.

Candidate profile

• You work well in a team-oriented environment and can collaborate effectively with others.
• You are highly organized and careful with details.
• You care deeply about delivering an excellent client experience.
• You communicate clearly in both writing and speech.
• Knowledge of foreign languages is an advantage, though not required.
• You are enthusiastic about CHANEL, its history, products, and social and cultural commitments.
• You are eager to learn, develop, and grow your career within CHANEL.

Position logistics

• This is an in-store role and requires presence in the boutique to support opening and closing, inventory receipt, and shipment of products to maintain excellent client service.
• A minimum of 3 years of relevant experience is required.
• A bachelor’s degree is preferred.
• The role requires the ability to lift up to 15 lbs.
• You must be available for a flexible schedule, including late evenings, weekends, and some holidays.
• CHANEL, Inc. may revise, adjust, or make exceptions to role designations when appropriate circumstances apply.

Growth and learning

• Gain exposure to a range of boutique functions and product categories.
• Build capability across additional areas of the retail business.
• Work cross-functionally and grow through team collaboration.
• Develop professionally through career workshops and self-paced learning resources.

Compensation

The expected base salary for this position is 70,200 to 102,000 per year. Base pay is only one part of total compensation, which may also include variable pay, bonus potential, benefits, and/or other perks.

Benefits and perks

• Wellbeing support, including dedicated paid wellbeing time off in retail and a wellbeing fund.
• Family and caregiving support such as parental leave, fertility assistance, MilkStork, and Care.com membership.
• Generous paid time off, including vacation, holidays, sick time, and volunteer days.
• 401(k) and additional incentives.
• Strong healthcare coverage including medical, dental, vision, virtual care through MDLIVE, One Medical, FSAs, HSA, and an employee assistance program.
• Life insurance, accidental death and dismemberment coverage, short-term disability, long-term disability, Health Advocate support, international business travel accident and medical coverage, and commuter transit and parking support.

Additional information

CHANEL is a private company focused on helping people do their best work and feel confident and fulfilled in their roles. The environment encourages employees to better understand the brand, the business, and the motivations behind both, supporting shared growth and opportunity.

Diversity and inclusion

• CHANEL places strong emphasis on diversity and inclusion, with a culture built on respect, empathy, and dignity for all people.
• The company believes that diversity across all forms of human difference strengthens the organization and deepens its connection with colleagues and clients.
• Employee Resource Groups in the US are voluntary, open to all, employee-led communities formed around shared identities or lived experiences, with the goal of fostering a diverse, inclusive, and equitable environment.

CHANEL Community

• CHANEL Community gives employees opportunities to contribute to their communities and learn from them by sharing their passions, talents, and sense of purpose.
• Employees are encouraged to volunteer annually, and CHANEL also matches employee donations to selected charities.

Sustainability

• CHANEL Mission 1.5° is the company’s climate action plan, aligned with the Paris Agreement’s goal of limiting global warming to 1.5°C above pre-industrial levels.
• Employees are encouraged to take part in US sustainability efforts through company initiatives and taskforces.

Arts and culture

• CHANEL continues its cultural legacy through support for leading arts and cultural institutions worldwide, along with programs such as the CHANEL Culture Fund and the CHANEL Next Prize.
• In the US, support includes the MoMA film program, Tribeca Film Festival programs, Through Her Lens, the Academy Gold Fellowship for Women, and the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL

• Since 2011, Fondation CHANEL has supported women and girls in shaping their own futures through long-term partnerships and financial and technical assistance.
• Its work has improved the safety and autonomy of women and adolescent girls worldwide, reaching more than one million women and girls in its first 10 years.

Career and leadership development

• CHANEL provides in-house support for onboarding and leadership development through customized programs, coaching, and learning platforms.
• Programs and resources include Imagine Chanel People, Heart of Leadership, Shape Your Career, and both online and live classes on the Bloom platform.
• Benefits and perks depend on eligibility and may be changed by CHANEL at any time.