Analyst, Customer Routing

About the company

Gildan is a major global maker of everyday basic apparel and manages a wide range of well-known brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, and Champion® through an exclusive printwear licensing arrangement in the U.S. and Canada.

The company runs large-scale, vertically integrated manufacturing operations across Central America, the Caribbean, North America, and Asia. Its supply chain is guided by a strong focus on labour, environmental, and governance standards through a broader ESG strategy that supports Gildan’s long-term business goals.

Role overview

The Customer Routing Analyst supports retail routing and customer compliance activities within the Planning and Scheduling Department and reports to the Manager, Customer Routing.

What you will do

• Support key customer accounts by handling matters such as delayed carrier pickups and coordinating with sales teams on routing-related concerns.
• Make sure routing and distribution activities follow each customer’s routing instructions for assigned accounts.
• Work with internal teams to ensure products are received in the right order, taking account-specific routing needs, processing timelines, and order timing into consideration.
• Keep routing tables current and maintain them on an ongoing basis.
• Organize, update, and manage vendor routing guides.
• Help DC Logistics Clerks handle customer-specific requirements before and after shipments are processed.
• Use customer routing portals to process routes and communicate updates where needed.
• Investigate and support resolution of shipping problems such as picking or packing mistakes, delays, misdirected freight, label problems, and chargebacks or penalties.

Requirements

• A bachelor’s degree in Supply Chain, Logistics, or a related field.
• Minimum 3 years of experience in a supply chain or similar environment.
• Strong working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Good problem-solving ability, with the capacity to collect and interpret information at a high level.
• Excellent spoken and written communication skills.
• Comfortable presenting information clearly and concisely to customers.
• Strong ability to prioritize information, tasks, time, and resources effectively.
• Works well in a team-oriented setting.
• High professionalism and strong interpersonal skills.
• Able to perform well under tight and demanding deadlines.

Benefits and additional information

• Opportunity to join a publicly traded company that is dual-listed on the NYSE and TSX with strong growth potential.
• Work in an environment that values teamwork and meaningful professional relationships.
• Collaborate with a diverse team across local and international locations.
• Access mentorship and ongoing learning and development opportunities.
• Receive an attractive benefits package.

Application note

Applicants are encouraged to highlight transferable skills and unique experience in their application. Only candidates selected for interviews will be contacted.

Inclusion statement

The company is committed to creating a respectful, supportive, and inclusive environment where people from all backgrounds and identities can thrive.