Administration Assistant (Outpatients)

About the organisation

University Hospitals of Derby and Burton NHS Foundation Trust is going through an important phase of transformation, aimed at delivering stronger services to patients and building new ways of working in administration. The Trust is focused on increasing its digital capability, improving the patient experience, and responding to growing demand through the strength of its people.

As a major employer in the region and an anchor organisation in the community, the Trust also plays a broader social role. It works alongside other local employers to support inclusion, raise aspirations for young people, act as a responsible employer, and contribute significantly to the local economy.

Role overview

This part-time administration assistant opportunity sits within antenatal outpatient and pregnancy assessment administration at Royal Derby Hospital. The post is for 27.5 hours per week, worked Monday to Friday, with shifts spread across the window of 07:30 to 19:00. Weekend and bank holiday working may occasionally be needed with reasonable notice, and applicants should be comfortable with that possibility before interview.

The Trust is seeking someone with an administration or customer service background, strong telephone communication skills, and a sharp eye for detail. The ideal candidate will be self-driven, dependable, and a supportive team member. A genuine interest in NHS service and helping deliver excellent patient care is important, along with the flexibility to adapt to service needs. Work will usually be based at the same site, although wider working locations may be available if beneficial to your development.

What you can expect

You will gain valuable experience and receive support that can help you develop personally and professionally. The Trust highlights strong career growth, learning, and development opportunities, together with a benefits package designed to support staff wellbeing and progression.

Responsibilities

• Provide administrative support within the antenatal outpatient and pregnancy assessment service.
• Handle telephone communication professionally and courteously.
• Maintain accurate, detail-focused administrative processes.
• Support the service by working flexibly across the required hours and, where needed, at different locations.
• Contribute as an active team player while helping to deliver excellent patient care.

Working arrangements

The role is based onsite at Royal Derby Hospital. The weekly schedule is 27.5 hours, Monday through Friday, with working times between 07:30 and 19:00. There may be occasional weekend and bank holiday duties, subject to reasonable notice.

Important dates

Applications close on 25 June 2026, and interviews are scheduled for 7 July 2026.

Values and culture

The Trust says its approach is shaped by the values of Compassion, Openness, and Excellence, and these behaviours are being embedded across all parts of the organisation. It also describes its role in supporting communities, patients, staff, and local partners in improving health outcomes together.

Perks and benefits

• Opportunities for professional development and leadership growth
• Continued support from recruitment through joining and beyond
• Employee assistance programme
• Discounted gym membership
• Onsite fitness classes
• Car schemes

Additional information

Key facts about the Trust include an average of 4,810 outpatient appointments per day, 2,077 trauma and orthopaedic outpatient appointments per week, 1,115 patients seen in A&E each day, and 195 emergency admissions daily. The organisation also undertakes nearly 33,700 planned surgical operations each year across 57 operating theatres, making it one of only seven trusts nationally with more than 50 theatres. More than 140 elective procedures are carried out on each working day, and the Trust is research active with a wide portfolio of clinical trials and research opportunities available to staff.

Contact for informal enquiries

For more information, contact Karen Barker, Operational Co-ordinator - Outpatients, on 01332 786141 or at karen.barker14@nhs.net. Additional contacts are Angela McAuley, Operational Co-ordinator - Outpatients, on 01332 786141 or angela.mcauley1@nhs.net, and Claire Allen, Operational Co-ordinator - Outpatients, on 01332 785411 or claire.allen4@nhs.net.