Account Executive - Omni Agent

Role Overview

CallMiner is seeking a results-oriented new business sales executive to accelerate adoption of its Omni Agent solution across an established customer portfolio. This position is suited to someone who enjoys creating relationships, developing opportunities, and winning automation-focused deals in a fast-changing AI-driven customer experience market.

In this role, you will identify, engage, and work with current customers to show how the Omni Agent platform can streamline workflows and improve customer experience through advanced artificial intelligence.

Key Responsibilities

• Develop and carry out a sales strategy for existing customers across several industries.
• Create and manage a healthy pipeline through consultative, value-led selling, marketing efforts, and relationships with senior decision makers.
• Present Omni Agent as a distinct AI-powered offering by clearly explaining its business impact and return on investment.
• Manage the complete automation sales process, from discovery and qualification through proposal, negotiation, and final closure.
• Keep up with market changes, competitor activity, and new developments in the AI agent automation space.
• Work closely with marketing, product, and customer success teams to build tailored demos, proposals, and customer-specific value stories.
• Represent the company at industry events, conferences, and partner meetings to strengthen brand visibility and create new business opportunities.
• Maintain dependable forecasting, pipeline organization, and CRM accuracy.

Candidate Profile

• Strong knowledge of the AI agent landscape, including major competitors, market trends, and buyer needs and buying processes.
• Proven consultative selling ability with skill in identifying pain points, building strong business cases, and influencing senior stakeholders.
• Excellent communication, presentation, and negotiation skills.
• Highly self-driven and motivated to build new business rather than simply manage existing activity.
• Comfort working in a fast-moving, innovative environment that calls for independence and initiative.

About CallMiner

CallMiner is a global leader in AI-powered conversation intelligence and customer experience automation. Its platform analyzes 100% of omnichannel customer interactions to help organizations improve customer experience, strengthen agent performance, and automate workflows at scale. By combining advanced AI, analytics, and real-time conversation intelligence, CallMiner helps businesses uncover customer needs, improve processes, and make faster, data-backed decisions.

The company serves leading organizations across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel and hospitality. Its culture is shaped by values such as customer focus, candor, teamwork, and transparency, and it is committed to building an inclusive, equitable workplace where people feel respected and supported.

Benefits and Perks

CallMiner offers a broad benefits package designed to support work-life balance and individual as well as family needs. Benefits include medical, dental, and vision coverage; life and disability insurance; fitness and tuition reimbursement; 401(k) matching; generous paid time off, including an annual volunteer day; paid maternity leave; parental leave; and more.

Equal Opportunity Statement

CallMiner is an equal opportunity employer and does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.