Technical Software Support

Role overview

Siemens Healthineers is seeking a Technical Software Support professional to help solve customer issues related to the Varian oncology software suite. The role focuses on applying technical knowledge to identify faults, restore service quickly, and support customers in a way that reduces disruption.

You will be part of a global healthcare technology organisation that values inclusion, individuality, flexibility, and professional growth. The company’s broader purpose is to advance healthcare outcomes sustainably for people everywhere.

Core responsibilities

• Handle support requests from a remote environment, investigate technical problems, and involve higher-level teams when a case needs escalation.
• Work to bring affected systems back into normal operation as fast as possible so downtime is kept to a minimum.
• Keep accurate records of every support interaction and action taken in the CRM system.
• Assist with software installations, upgrades, routine maintenance, and customer training activities.
• Observe workplace health and safety standards, quality expectations, and company processes consistently.

Required background

• Solid troubleshooting ability across multiple IT layers, including networks, infrastructure, and Windows or Linux environments.
• Hands-on knowledge of Windows Server, networking concepts, and virtualised environments.
• Practical exposure to one or more of the following: Microsoft SQL Server, Citrix, Microsoft Azure, or Linux-based systems.
• A qualification in IT or a closely related discipline, or equivalent practical experience.
• Prior experience supporting medical IT systems is an advantage.
• Willingness to work outside normal business hours when needed.
• Must be eligible to work in New Zealand.

Additional information

Siemens Healthineers is a major medical technology company with more than 71,000 employees across over 70 countries. Its work supports clinical decision-making and treatment pathways, with a strong focus on improving outcomes for patients worldwide.

The organisation operates as a diverse global team made up of scientists, clinicians, developers, researchers, professionals, and technical specialists. It promotes collaboration across backgrounds, cultures, religions, and personal orientations, all in support of its mission to pioneer breakthroughs in healthcare sustainably.

The employer is committed to equal opportunity and welcomes applications from people with disabilities.

For privacy and compliance reasons, candidates are asked not to email CVs or resumes. Applicants should create a profile in the company’s talent community and use job alerts for future opportunities.

Recruitment is managed internally. External agencies may only be used when there is a formal supplier agreement in place. Unsolicited candidate submissions or referrals do not create entitlement to fees and may be deleted.