Sales Engineer - Elevators

About the Company

Al-Futtaim Group began as a trading enterprise in the 1930s and has grown into one of the region’s most diversified privately held businesses, with its headquarters in Dubai, UAE. The group operates across five divisions — automotive, financial services, real estate, retail, and healthcare — and employs more than 35,000 people in over 20 countries across the Middle East, Asia, and Africa. With partnerships spanning more than 200 respected global brands, the organization is driven by entrepreneurship, customer focus, and a commitment to growth. Its values center on respect, excellence, collaboration, and integrity.

Role Overview

The Sales Engineer for the Elevator division is responsible for expanding business through consultative selling and solution-based client engagement. This role involves identifying prospects, understanding their technical and commercial needs, and presenting tailored elevator and maintenance solutions. The position plays a key part in closing deals, strengthening customer relationships, coordinating with technical and operations teams, and contributing to the financial performance of the division.

Sales and Business Development

• Spot and pursue new business opportunities within the elevator and escalator sector.
• Build a healthy sales pipeline through lead generation, networking, and market research.
• Assess leads, carry out site visits, and prepare proposals for new elevator installations and annual maintenance contracts based on client requirements.
• Negotiate and finalize sales agreements in line with company objectives.

Client Relationship Management

• Develop and sustain strong relationships with both current and prospective customers.
• Act as the main contact for clients, handling queries, maintaining satisfaction, and resolving concerns.
• Follow up regularly to check service satisfaction and uncover opportunities for additional business.

Product and Service Understanding

• Keep current with market developments, trends, and technologies in the elevator industry.
• Explain the technical value and service benefits clearly to clients without technical backgrounds.
• Work closely with technical and operations teams to adapt offerings to customer needs.

Proposals and Presentations

• Create and present persuasive proposals and sales presentations.
• Hold detailed discussions to understand client expectations and convert them into suitable solutions.
• Share accurate pricing and delivery timelines while protecting profitability and project viability.

Market Tracking and Reporting

• Review industry trends, competitor activity, and market conditions regularly.
• Track sales progress, pipeline movement, and expected revenue.
• Relay customer feedback, concerns, and potential service ideas to the business.

Project Handover and Coordination

• Coordinate with internal teams to ensure a smooth transition from sales into operations.
• Support the preparation of contracts and service level agreements with clients.

Skills Needed for Success

• Strong communication and presentation abilities.
• Skilled at negotiation and closing deals.
• Ability to build lasting client relationships.
• Good organization and problem-solving capabilities.
• Knowledge of local elevator regulations and standards.

Eligibility and Qualifications

Applicants should hold a bachelor’s degree in engineering, preferably Electrical or Mechanical. The role requires 7 to 10 years of experience in sales and business development within the elevator or escalator industry. A valid Qatar driving license and hands-on experience in the Qatar market are necessary. Candidates should also be proficient in MS Office and bring strong communication, negotiation, and customer relationship management skills.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies provides integrated engineering and systems solutions to customers. Its engineering operations cover the UAE, Qatar, Saudi Arabia, and Egypt, with offerings that include air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure, and digital transformation.

The technologies division serves organizations of all sizes with business solutions such as contact centre platforms, business applications, business intelligence, data management, advanced analytics, IP telephony, ELV systems, networking, professional audio-visual solutions, and managed services. These capabilities are supported by project management, installation, testing, commissioning, and after-sales maintenance services.