IT Support Officer (Entry / Junior)

Role Overview

We are looking for a junior IT Support Officer who is eager to help users, solve technical issues, and keep everyday technology running smoothly across the organisation. This is a hands-on role for someone with a customer-first approach and a strong interest in building practical IT experience.

Key Responsibilities

• Act as the first point of contact for issues involving hardware, software, and general system support.
• Set up, configure, and maintain desktops, laptops, printers, and common business software.
• Help manage network access, user accounts, and permissions for staff.
• Record, monitor, and resolve support requests in a prompt and professional way.
• Diagnose technical problems and pass more complex matters to the right team when needed.
• Provide friendly, effective assistance to employees needing IT help.
• Assist with routine maintenance tasks, updates, backups, and basic security processes.
• Keep technical notes up to date and contribute to internal support documentation and knowledge articles.

Requirements

• Foundational understanding of computer hardware, software, operating systems, and networking basics.
• Good troubleshooting ability and a logical approach to problem-solving.
• Strong verbal and written communication with a customer-service mindset.
• Capability to juggle several requests and priorities at once.
• Exposure to Microsoft Office and standard workplace applications is beneficial.
• Willingness to learn, adapt, and build technical capability over time.
• Ability to work on your own as well as cooperate effectively with colleagues.

What We Offer

• Opportunities for career advancement and professional growth.
• A helpful and collaborative team environment.
• Practical experience with modern tools and enterprise systems.
• Ongoing learning support, mentoring, and technical training.
• An inclusive workplace that values innovation.
• Competitive pay and a full benefits package.

Additional Information

This position is full-time, entry-level/junior, and based onsite in Australia.