Information Technology Support Technician

Role Overview

We are hiring a Level 2 IT Support Deskside Technician to join the technology team and deliver practical, hands-on support. This position is suited to someone who enjoys diagnosing issues, helping users directly, and ensuring systems stay reliable and efficient.

Key Responsibilities

• Deliver second-line support both at the desk and remotely for hardware, software, and network issues escalated from first-line support.
• Identify and fix problems on Windows and/or macOS devices, including laptops, desktops, and connected peripherals.
• Set up, configure, and support workstations, applications, and operating system updates.
• Administer user accounts and permissions through Active Directory, Azure AD, and Microsoft 365.
• Assist with employee onboarding and offboarding by preparing, provisioning, and retiring devices.
• Record and monitor incidents and service requests within the ITSM platform, ServiceNow.
• Work alongside Level 3 specialists and external vendors to resolve more complex technical matters.

Requirements

• At least 2 years of experience in IT support or helpdesk roles at Level 1 or Level 2.
• Good working knowledge of Windows 10/11 and/or macOS environments.
• Practical experience with Active Directory, Group Policy, and Microsoft 365.
• Understanding of core networking concepts such as TCP/IP, DNS, DHCP, and VPN.
• Experience using ITSM systems and working within ITIL-based processes.
• Strong diagnostic ability and careful attention to detail.

Additional Information

This is a full-time remote role based in County Cork, Ireland. Candidates who are motivated, proactive, and ready to contribute to a growing team are encouraged to apply. The role focuses on delivering dependable, high-quality IT support.