- ಅನುಭವ
- ಯಾವುದೇ
- ಸಂಬಳ
- —
- ತೆರೆಯುವಿಕೆಗಳು
- 1
- ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ
- 1 ಗಂಟೆ ಹಿಂದೆ
- ಕೆಲಸದ ಮೋಡ್
- ಹೈಬ್ರಿಡ್
- ವಿದ್ಯಾಭ್ಯಾಸ
- Diploma or degree in Business, Communications, Marketing, or related field
- ಅರ್ಹತೆ
- Applicants should have relevant experience in customer experience or customer-facing roles and be able to work in Singapore in a hybrid setup. Candidates with a diploma or degree in Business, Communications, Marketing, or a related discipline, or equivalent practical experience, are suitable.
- ಪುನರಾರಂಭ
- ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ
ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ
ಕೆಲಸದ ವಿವರ
Company Overview
Start-Up and About is a content-first platform that mixes humor with useful takeaways from the start-up world. Its editorial approach centers on carefully selected memes and commentary that reflect the real-life ups, downs, and growth challenges faced by early-stage companies. The platform is built to inform and entertain founders, operators, and startup-curious audiences who want practical learning with a light, engaging tone. Working here means joining a developing community that prizes originality, quick thinking, and open, honest discussion about entrepreneurship.
Role Summary
The CX Manager is a full-time position in Singapore with a hybrid setup, offering partial work-from-home flexibility. The role focuses on shaping and improving the full customer journey across every interaction point, including social media, community spaces, and direct customer communication. The person in this role will track customer sentiment, review engagement information, resolve customer questions, and introduce changes that lift satisfaction and loyalty. You will partner with content, marketing, and product teams to connect audience feedback with platform direction, build customer-focused processes, and keep interactions consistent, responsive, and high quality.
Key Responsibilities
- Design and refine the end-to-end customer journey across all customer touchpoints.
- Monitor customer comments, questions, and feedback across social channels, community platforms, and direct messages.
- Analyze engagement and experience data to uncover trends, pain points, and opportunities for improvement.
- Handle customer queries and support interactions in a timely, professional, and brand-appropriate manner.
- Develop and execute initiatives that strengthen satisfaction, retention, and loyalty.
- Work closely with content, marketing, and product teams to align customer insights with strategy and execution.
- Create and improve support processes, operating workflows, and customer feedback loops.
- Prepare regular updates and reports on CX performance, metrics, and emerging patterns.
Qualifications
- A strong base in customer experience and customer satisfaction, with demonstrated success in improving journeys and engagement.
- Good customer service and communication ability to manage inquiries and community interactions with a friendly, professional tone.
- Strong analytical capability to interpret customer data, recognize patterns, and convert findings into practical improvements.
- Prior experience in a customer-facing or CX-oriented role, ideally in digital media, start-ups, or community-led products.
- Comfort working in a hybrid environment in Singapore while coordinating across teams and managing work independently.
- Working knowledge of CX tools such as CRM software, feedback systems, and analytics dashboards, plus familiarity with social media performance metrics.
- A relevant diploma or degree in Business, Communications, Marketing, or a similar field, or equivalent hands-on experience.
Work Arrangement
This is a hybrid position based in Singapore, with flexibility for partial remote work.
About the Work
The role combines customer support, community engagement, data review, and cross-functional coordination to improve how audiences experience the platform.