Customer Support Executive - Voice Process

Role Overview

This position is for a voice-based customer support professional with a BPO services company in Chennai. The role involves handling customer conversations in multiple Indian languages and delivering prompt, courteous assistance to ensure a positive service experience.

Key Responsibilities

• Handle both inbound customer calls and outbound follow-ups.
• Communicate with customers in Malayalam, Telugu, Tamil, Hindi, or Kannada as needed.
• Listen to customer concerns, identify the issue, and provide appropriate support.
• Resolve customer queries in a polite and timely manner.
• Record and update customer information accurately in the internal system.
• Adhere to company policies, procedures, and workflow guidelines.
• Route complex or unresolved matters to the appropriate team for further action.
• Work toward maintaining a smooth and satisfactory customer experience.

Eligibility

Any graduate can apply for this role.

Additional Information

This is a voice process role based in Chennai, India. The source indicates a salary range of INR 1,75,000 to INR 2,25,000 per year.