Business Analyst / Project Manager

About the Role

Our client, a distinguished Zoho Advanced Partner based in Toronto, is seeking an experienced Business Analyst and Project Manager to join their growing team. This company excels in delivering top-tier services through Zoho technologies, focusing on implementation, solution design, third-party integrations, and data migration to Zoho platforms. This is a full-time, onsite position reporting directly to the CTO within a collaborative team of 10 individuals. Occasional travel to client sites and industry events may be required. Applicants must possess legal eligibility to work in Canada.

Responsibilities

• Analyze and comprehend client business models and operational workflows.
• Elicit and document detailed customer requirements.
• Collaborate with Zoho experts to design effective Zoho solutions.
• Support the sales team in technical pre-sales activities, including system demonstrations and proposal creation.
• Define project scope, develop comprehensive project plans, and manage task backlogs.
• Oversee project execution, ensuring adherence to timelines and milestones.
• Lead and guide development teams and system configurators.
• Produce essential project documentation.
• Conduct testing of delivered solutions to ensure quality and functionality.
• Develop training materials and deliver customer training sessions.
• Perform basic configuration and customization of Zoho systems.

Requirements

• A background in IT or software engineering is preferred.
• Demonstrated experience in business analysis is essential.
• A minimum of 4 years of experience in project management and development team leadership is required.
• A minimum of 4 years of experience in implementing and configuring business software is mandatory.
• Proven ability to engage with clients, conduct meetings, and lead workshops is a must.
• Excellent English communication and verbal skills are necessary.
• Experience in mapping and designing business processes is expected.
• A solid understanding of data modeling, including ERDs and other design tools, is beneficial.
• Familiarity with software configuration tools and development methodologies is advantageous.
• Knowledge of software design and integration patterns is a plus.

Additional Information

• Willingness to work within a small, dynamic, and flexible team environment.
• Strong capacity for self-directed learning and continuous education.
• Ability to manage multiple projects and tasks concurrently.
• A proactive approach and a positive, "can-do" attitude are highly valued.
• Excellent personal time management and prioritization skills are needed.
• Comfort and skill in working within a multicultural setting and fostering strong collaboration.

Terms & Conditions

• This is a full-time, onsite role located in Vaughan, Ontario.
• The position reports to the CTO.
• The company has a size of 10 employees.
• Occasional travel may be required.
• Candidates must be legally authorized to work in Canada.
• The probation period is 3 months.