Workplace Experience Specialist

About the Company

ThredUp is a resale platform built on technology and a mission to make secondhand shopping the first choice. The company helps people buy and sell pre-owned apparel, shoes, and accessories with ease, while also creating value for sellers and supporting more sustainable shopping habits. Buyers can find value, premium, and luxury brands in one place at discounts of up to 90% off estimated retail prices. ThredUp’s operating platform combines distributed processing infrastructure, proprietary software, and data science expertise to power its managed marketplace. Through its Resale-as-a-Service offering, well-known brands and retailers use the platform to create flexible, scalable resale experiences for their customers. The company has processed more than 172 million unique secondhand items from 55,000 brands across 100 categories and has been recognized by TIME, Digiday, and Lattice for its innovation and workplace culture.

Role Overview

The Workplace Experience Specialist will support the Oakland office by shaping a positive, well-run, and welcoming environment. The position centers on employee engagement, event planning, office administration, and everyday workplace operations. The right candidate will be highly organized, service-focused, and motivated by creating excellent experiences for employees, candidates, and visitors. This role reports to the Vice President of Talent Development.

Key Responsibilities

• Plan and coordinate employee events, volunteer activities, celebrations, and team-building moments that strengthen connection across the organization.
• Help create a warm, polished office experience for employees, visitors, and candidates attending onsite interviews.
• Support leadership visits, company-wide gatherings, team meetings, and other workplace events from planning through execution.
• Act as the main contact for office communications, including announcements, updates, and event-related information.
• Manage ordering and coordination for office supplies, snacks, meals, and other workplace resources.
• Work with vendors and building management to keep office services and daily operations running smoothly.
• Provide scheduling, meeting coordination, and administrative support for People Team programs and initiatives.
• Assist with employee engagement, recognition efforts, and culture-building activities.
• Keep workplace records, invoices, and related administrative documents organized and up to date.
• Contribute to special projects and additional workplace initiatives as needed.

Required Qualifications

• 1 to 3 years of experience in workplace experience, office administration, hospitality, event coordination, customer service, or a similar field.
• Strong planning, organization, and time management capabilities.
• Clear and effective written and spoken communication skills.
• Working knowledge of Google Workspace tools.
• Ability to juggle multiple priorities in a fast-moving environment.
• High attention to detail and consistent follow-through.
• A positive, service-minded attitude with a strong interest in employee experience.
• Prior exposure to event coordination, meeting planning, or employee activities is preferred.
• Comfort representing the company in a welcoming way to candidates, visitors, and employees.
• Bachelor’s degree or equivalent professional experience is preferred.

Compensation and Benefits

The base salary for this position ranges from $75,000 to $80,000 per year, depending on skills, qualifications, experience, and location. This role may also include equity-related opportunities, including discretionary restricted stock unit awards and a discount through the Employee Stock Purchase Plan, subject to eligibility. Additional benefits include medical, dental, and vision coverage, 401(k), life insurance, and disability insurance.

Work Arrangement

This is a hybrid role based in Oakland, California. The standard schedule includes about four days in the office each week, with flexibility to work remotely on select Fridays.

Additional Information

This position is not eligible for visa sponsorship. ThredUp also offers flexible PTO, 13 company holidays, paid sabbatical after 3 years of full-time employment, and generous paid parental leave for new mothers and fathers. The company’s core values include Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes, and Seeking the Truth.

Diversity, Inclusion, and Belonging

ThredUp emphasizes diversity, inclusion, and belonging as core to its culture. The company believes varied perspectives help solve complex problems and support its mission of encouraging people to think secondhand first. Employees are encouraged to bring their authentic selves to work.

Accommodation Support

Candidates with disabilities who need a reasonable accommodation during the application process can request help by emailing disabilitysupport@ThredUp.com with the specific details of the accommodation needed. This contact is intended only for candidates with disabilities, and general application questions will not be answered through that address.