Welcomer (Front Office Agent)
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Eligibility
- Applicants who are experienced in hospitality, enjoy guest-facing work, and can communicate fluently in English are well suited for this role. Knowledge of additional languages and familiarity with hotel front office systems will be an advantage.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
As a Welcomer / Front Office Agent at Pullman within the Accor network, you will represent the brand through a service style built on commitment, flexibility, and creativity. This position is focused on creating a warm, polished, and memorable experience for guests while supporting the hotel’s front desk operations.
Accor brings together more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The organization emphasizes responsible hospitality, growth, and development, with a culture that values individuality and purpose-driven work.
Key Responsibilities
- Deliver welcoming, efficient, and professional front office support, including guest arrivals and departures.
- Stay alert to guest expectations, process cash transactions, and uphold Pullman service standards.
- Track room availability, address guest concerns, and work to maintain high levels of satisfaction.
- Keep guest information accurate and up to date, including handling VIP procedures correctly.
- Follow local regulatory requirements and Pullman rules related to guest handling and front office processes.
Qualifications and Skills
- You should enjoy working in a busy, fast-moving environment and take pride in shaping memorable guest experiences.
- Prior exposure to hospitality work is beneficial.
- Comfort using Opera or comparable hotel systems is important.
- A friendly, guest-focused, and approachable attitude is essential.
- Strong English communication skills are required; knowledge of additional languages is an advantage.
- A sales-oriented approach is valued in this role.
Additional Information
Accor promotes an inclusive workplace and aims to attract, hire, and advance diverse talent. The company supports learning and career development, encouraging employees to grow while contributing to hospitality that makes a positive impact on people and the planet.
Working here means joining a global hospitality group with broad opportunities across brands and destinations, in a culture that encourages you to bring your personality, do meaningful work, and explore long-term possibilities.