Warranty Administrator

Role overview

This full-time position is based at the Maidstone dealership on Cuxton Rd, Maidstone ME15 9YF. It is a manufacturer-owned dealership opportunity and forms part of the aftersales team.

About the employer

Stellantis &You sits within Stellantis, a major global automotive manufacturer behind brands such as Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. The organisation values dedication, flexibility, and personal development, and supports its people with a strong benefits package alongside a competitive basic salary.

What the role involves

As Warranty Administrator, you will play an important leadership and support role within the warranty function. The position calls for day-to-day guidance, training, and mentoring of the team, along with close coordination with management and other departments.

• Track and report on warranty team performance on a regular basis.
• Hold routine check-ins with the warranty team to spot issues and agree actions.
• Keep the line manager informed about team performance and any concerns.
• Process and invoice warranty claims as part of the warranty administration team.
• Ensure job cards meet PSA quality standards.
• Follow company policies and procedures consistently.
• Review claims to confirm they are paid correctly.
• Maintain accurate paperwork and filing to support audits.
• Conduct periodic audits to confirm warranty compliance.
• Manage warranty debtors and work with the team to resolve issues across dealerships.
• Make sure parts are returned when required and inform the relevant dealership.
• Handle warranty parts returns promptly and keep clear documentation.
• Coach technicians and customer advisors on processes and procedures.
• Check that job cards are completed accurately.
• Escalate process or quality issues to the Aftersales Manager.
• Meet regularly with the Aftersales Manager to improve warranty quality and results.
• Support the Finance team when needed, as requested by the Financial Controller.
• Register all warranty policies.

Candidate profile

The ideal candidate will have at least two years of experience in a Warranty Administrator role. Strong communication skills are essential, and you should feel comfortable speaking with a wide range of people. Experience using a Dealer Management System is required, with Autoline considered an advantage. You should also be confident using Outlook, Word, and Excel. Previous team management or supervisory experience would be beneficial.

Benefits and extras

• Access to a company car scheme with up to two company-branded vehicles, including insurance, servicing, and breakdown and tyre cover.
• Discounts on new cars and aftersales services such as MOT, body shop work, parts, servicing, and tyres.
• Employer pension contribution of up to 7%.
• 22 days of annual leave at the start, increasing to 26 days with service, plus bank holidays.
• Access to Reward Gateway with more than 500 discount offers.
• Enhanced maternity, paternity, and adoption leave policies.
• Employee Assistance Programme with counselling, practical guidance, and digital support tools.
• Occupational health support focused on physical, mental, and social wellbeing.
• Worldwide personal accident insurance.
• Training programmes and e-learning to support career growth.
• Shared incentive plan offering an opportunity to invest in the Stellantis Group.
• Health cash plan that helps members reclaim part of their everyday health costs.
• Access to a Technician Upskill Programme.
• Toolbox insurance.
• Paid sick leave after completion of the probation period.

Equal opportunity and adjustments

The employer is committed to equal opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. The company also holds the Defence Employer Recognition Scheme (ERS) Gold Award in recognition of support for the armed forces community. Candidates who need reasonable adjustments during the recruitment process are encouraged to contact the recruitment team.