Vice President Operations

Role Overview

The Wellness Group is developing a new kind of modular wellness and performance clinic platform that brings together longevity care, recovery, diagnostics, regenerative medicine, functional health, aesthetics, and performance optimization. The company is working toward a scalable, technology-driven healthcare network with a premium patient experience and measurable outcomes.

This executive role is based in Los Angeles, CA and reports directly to the CEO. The Vice President of Operations will own the operating engine behind the clinic platform, including launch planning, site growth, operating standards, staffing design, patient experience, financial performance, compliance, and expansion readiness. The business aims to grow into a nationally recognized network of more than 1,000 clinics across the USA.

Core Responsibilities

The ideal leader has already helped build and scale multi-location businesses in healthcare, wellness, medspa, longevity, functional medicine, IV therapy, recovery, or performance health. The person in this role should understand both clinical operations and consumer wellness, and be able to turn strong ideas into repeatable systems that can work across many locations.

• Shape the expansion strategy from a flagship clinic into a multi-site operation.
• Create scalable operating models and rollout playbooks for clinic deployment.
• Work with real estate, construction, and design partners on site selection and build-outs.
• Develop consistent launch procedures for new locations.
• Manage vendors and key operational partnerships.
• Build the infrastructure needed to replicate clinics quickly and efficiently.
• Set up SOPs across all clinic functions.
• Define KPIs, dashboards, and performance reporting tools.
• Improve efficiency without compromising a high-end patient experience.
• Refine patient flow, scheduling, staffing, and utilization.
• Introduce systems that strengthen profitability and scalability.
• Lead ongoing process improvement efforts.
• Partner with Medical Directors and clinical leaders on operations.
• Support service delivery across functional medicine, longevity programs, IV therapy, recovery services, regenerative medicine/stem cell, diagnostics, hormone optimization, performance health, and aesthetics.
• Ensure adherence to healthcare regulations and industry requirements.
• Help launch and operationalize new clinical service lines.
• Hire, develop, and lead clinic management teams.
• Build regional operational leadership structures.
• Create accountability frameworks and review processes.
• Promote a culture centered on excellence, hospitality, innovation, and patient-first care.
• Design scalable staffing and workforce planning approaches.
• Own clinic-level P&L outcomes.
• Prepare budgets and forecasting models.
• Improve EBITDA and operating margins.
• Track labor, inventory, and service-level profitability.
• Support capital planning and expansion budgeting.
• Design premium patient and member journeys.
• Increase retention, satisfaction, and lifetime value.
• Build operational systems that consistently deliver luxury-level experiences.
• Maintain quality and consistency across all locations.
• Implement the clinic technology stack built by Wellgineering.
• Oversee EMR, CRM, scheduling, patient engagement, and reporting tools.
• Build data-led decision-making practices.
• Support AI-enabled operational improvements and patient experiences.

Qualifications

The company is looking for a senior operator with a strong record of scaling healthcare or wellness businesses. Candidates should bring executive-level leadership, financial discipline, and the ability to build systems that can support rapid expansion.

• 10+ years of experience in healthcare, wellness, or multi-location operational leadership.
• Proven experience scaling a business from one location to multiple locations.
• Background managing multi-million-dollar P&Ls.
• Strong history of operational excellence and process improvement.
• Solid financial and analytical capability.
• Experience creating SOPs and scalable operating systems.
• Executive leadership experience.

Preferred Industry Background

Experience from organizations or business models similar to the following is especially relevant: Restore Hyper Wellness, Next Health, Remedy Place, Life Time, Equinox, Cenegenics, Human Longevity, One Medical, Forward Health, The Joint Chiropractic, Massage Envy, medspa rollups, IV therapy networks, functional medicine groups, longevity clinics, and concierge medicine organizations.

Strong Preference

• Background in wellness, longevity, preventive health, or performance optimization.
• Healthcare operations experience.
• Experience opening several locations.
• Experience in private equity-backed growth settings.
• Familiarity with membership-based business models.

Success Measures for the First 24 Months

• Build the operational foundation for expansion to 200 clinics nationally.
• Launch new clinic locations and bring them to stability.
• Create repeatable deployment systems for clinic rollout.
• Increase patient retention and membership growth.
• Standardize operating procedures across all sites.
• Assemble a strong operational leadership team.

Compensation and Benefits

• Competitive executive base salary.
• Performance bonus program.
• Equity participation in the group.
• Long-term incentive plan.
• Health benefits.
• Wellness benefits.
• Executive leadership development.

Ideal Candidate Profile

This is not a conventional healthcare operations role. The company is seeking a builder and entrepreneur who has helped grow innovative healthcare, wellness, longevity, or performance businesses from a small footprint into a recognized regional or national brand.

The right candidate will be comfortable discussing clinic workflows, EBITDA, member retention, site selection, staffing models, and growth strategy. They should know how to combine a premium consumer experience with operational discipline and strong financial management.

Above all, they should be energized by the opportunity to help create the operating system for one of North America’s most recognizable wellness clinic brands.

Additional Information

Role title: Vice President of Operations – Wellness Clinics. Reporting line: CEO. Employment type: Full-Time, Executive Leadership. Location: Los Angeles, CA.

The organization is focused on building a scalable, technology-enabled clinic network that integrates clinical quality, hospitality, and high-performance care.