Vice President Human Resources

About the Role

Pool Centurion is seeking a dynamic and hands-on Vice President of Human Resources to spearhead and enhance the people operations for a rapidly expanding, multi-location field services organization. This senior HR leadership position, reporting directly to executive leadership, is tasked with establishing robust and scalable HR practices, cultivating frontline leadership capabilities, improving workforce stability, and supporting ongoing business expansion. This is a unique opportunity to blend strategic leadership with practical, on-the-ground execution in a business heavily reliant on its field-based teams.

The ideal candidate will possess a deep understanding of the challenges and rewards of supporting an hourly workforce, frontline supervisors, and dispersed operational teams. A key aspect of this role involves close collaboration with operations leadership to ensure consistency, foster accountability, boost employee engagement, optimize recruitment, develop managers, and manage workforce planning across numerous locations.

This position is crucial for strengthening the company culture, enhancing employee retention, elevating leadership effectiveness, and creating a unified employee experience throughout the organization. Proficiency in Spanish is highly desirable given the diverse nature of the workforce.

Who Thrives Here

This role is ideal for HR leaders experienced in managing large hourly workforces within operational settings. We are particularly interested in candidates from industries such as Home Services, HVAC, Plumbing, Electrical, Pool Services, Landscaping, Pest Control, Construction, Transportation and Logistics, Manufacturing, Distribution and Warehousing, Facilities Services, and Multi-Site Operations. Successful candidates will have a proven track record in high-volume recruiting, frontline workforce management, employee relations for hourly staff, workers' compensation and safety programs, wage and hour compliance, managing multi-location operations, and retaining/engaging frontline employees, especially within bilingual and multicultural environments. Experience leading through change in fast-paced settings is also essential. Candidates whose experience is primarily in corporate, tech, finance, consulting, or other predominantly white-collar sectors may lack the necessary operational background for this role.

What You'll Do

Executive Leadership & Business Partnership

• Act as the primary HR advisor to executive leadership.
• Collaborate with operations leaders to align HR strategies with business goals.
• Cultivate strong relationships across all branches, departments, and leadership tiers.
• Promote organizational consistency, accountability, effective communication, and workforce efficiency.
• Support strategic growth initiatives, workforce planning, acquisition integration, and organizational change management.

Employee Relations & Workforce Management

• Lead all employee relations matters, including investigations, conflict resolution, and performance discussions.
• Mentor leaders on effective employee management, accountability, performance improvement, and handling sensitive conversations.
• Partner with operations to enhance employee engagement and retention strategies.
• Ensure all employment practices are fair, consistent, and legally compliant.
• Foster a workplace culture grounded in accountability, trust, safety, and operational excellence.

Talent Acquisition, Workforce Planning & Onboarding

• Develop comprehensive workforce plans to meet operational growth and staffing demands.
• Direct recruitment strategies for frontline, field, operational, and leadership positions.
• Enhance hiring processes, candidate experience, onboarding procedures, and manager involvement in recruitment.
• Collaborate with leaders to reduce turnover and improve overall workforce stability.
• Implement initiatives aimed at increasing employee productivity and engagement.

Training, Leadership Development & Performance Management

• Elevate frontline leadership capabilities through targeted coaching and development programs.
• Create scalable onboarding, training, and leadership development frameworks.
• Establish standardized performance management processes across the organization.
• Support succession planning and talent development initiatives.
• Improve manager effectiveness through coaching, provision of tools, and accountability measures.

HR Operations, Compliance & Risk Management

• Ensure adherence to all federal, state, and local employment laws.
• Maintain and update HR policies, procedures, employee handbooks, and compliance programs.
• Manage employee records, leave administration, workers' compensation claims, and other HR operational functions.
• Partner with leadership to support workplace safety programs and risk mitigation efforts.
• Drive continuous improvement in HR systems and administrative processes.

Compensation, Analytics & Organizational Effectiveness

• Collaborate with leadership on compensation strategies and workforce planning.
• Leverage workforce data and metrics to inform strategic business decisions.
• Analyze trends in turnover, retention, recruitment, engagement, and overall workforce dynamics.
• Identify opportunities to enhance organizational effectiveness and the employee experience.
• Develop reporting and dashboards to provide clear visibility into key workforce metrics.

A Day in the Life

Each week may involve meeting with Branch Managers to address staffing and retention issues, coaching operational leaders through complex employee relations cases, reviewing recruitment pipelines for various roles, visiting branch locations to connect with field employees, supporting workplace investigations, collaborating with leadership on strategic workforce planning, refining onboarding and training programs, and ensuring operational consistency across multiple sites.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• A minimum of 10 years of progressive experience in Human Resources leadership roles.
• Demonstrated experience serving as the senior HR leader for organizations with a substantial hourly workforce.
• Proven experience supporting field-based, branch-based, route-based, or similar operational workforces.
• Experience in direct partnership with Operations leaders, General Managers, Area Managers, Branch Managers, or Regional Leaders.
• Robust experience in employee relations, performance management, and conducting workplace investigations.
• Experience managing HR functions for multi-location operations.
• In-depth knowledge of Florida employment laws, wage and hour regulations, workers' compensation, and general HR compliance.
• A track record of successfully implementing structure, accountability, and process discipline in growing organizations.
• Strong leadership presence, capable of influencing executive leadership while building trust with frontline employees.
• Exceptional communication, coaching, and interpersonal skills.
• Ability to effectively balance strategic objectives with hands-on execution.

Preferred Qualifications

• Experience within industries such as Home Services, HVAC, Plumbing, Electrical, Pool Services, Landscaping, Pest Control, Construction, Transportation, Logistics, Manufacturing, or comparable operational sectors.
• Experience supporting organizations with over 300 employees.
• Background in private equity-backed or high-growth environments.
• Experience managing workforce integration during acquisitions.
• Proficiency in Spanish.
• Familiarity with Paycor or similar HRIS platforms.

Additional Information

Candidates must reside within the South Florida region (Miami, Fort Lauderdale, Naples, West Palm Beach, or Cape Coral preferred). Applications from outside South Florida will not be considered, and no relocation assistance is provided. Third-party agency submissions are not accepted.