Vice President, Care Enablement & Operations

Role overview

Brightline is looking for a senior operator to shape and scale the systems that support pediatric behavioral health care nationwide. In this leadership role, you will design the processes, infrastructure, and team structure needed to make care more accessible for families as the organization grows.

You will lead and develop a team that extends your impact, while working closely with market leaders, clinical leadership, analytics, finance, and product and technology teams. The role centers on identifying operational friction, defining requirements, improving data and reporting, launching new workflows and tools, and driving adoption through training and change management. You will also strengthen centralized clinical operations capabilities across a multi-market environment.

This position is best suited to a leader who can bring order to complexity, build trust across functions, and thrive in ambiguous, fast-moving settings.

Why this opportunity matters

Brightline is at a point where the business has proven what works and now needs to build what can scale. The systems created in this role will help determine whether the company can serve many more families across many more markets without compromising quality.

The challenges include coordinating clinical capacity across virtual and in-person care, working across licensure types, connecting operational choices to unit economics, creating repeatable workflows and playbooks, and building workforce infrastructure that supports growth without overburdening providers.

This is an opportunity for a strategic builder who can translate vision into durable execution and operate at the intersection of clinical operations, product, and business strategy.

Care delivery partnership

• Work alongside clinical leaders to roll out care model improvements, quality initiatives, and documentation standards.
• Convert care pathways, clinical protocols, and market-specific approaches into day-to-day operating practices.
• Align with market and clinical leadership to keep execution on track against performance goals.

Care model architecture and standardization

• Act as a subject matter expert on the care model and the workflows that support it, with a clear understanding of how clinical and operational teams measure success.
• Redesign national workflows, SOPs, protocols, and playbooks so care delivery is standardized, efficient, and dependable.
• Implement clinical pathways and operational models across markets, including support for new market rollout, training, and onboarding.
• Use performance data and direct collaboration with market teams to uncover inefficiencies, variation, and gaps in outcomes, then build long-term fixes.
• Create systems and reporting that allow operations to scale with consistency and reliability across multiple markets.

Product and technology partnership

• Represent market operations in product work by turning real workflow needs and data into practical product requirements.
• Partner with Product to automate work, apply AI-enabled operations where useful, and invest in tools that reduce friction and improve outcomes.
• Co-own demonstrations, user acceptance testing, rollout planning, and training for operational tools, and stay engaged until the solution is stable and fully adopted.
• Work with Analytics to ensure leadership has the reporting and data needed to manage performance at the corporate, market, clinic, and provider level.

Care operations

• Partner with Finance and clinical leadership so scheduling tools, systems, and processes support unit economics for virtual and clinic-based care and coaching.
• Provide hands-on operational support to markets to improve efficiency and standardization.
• Build additional centralized support functions where needed.
• Set the staffing model and scheduling governance, balancing access targets, provider wellbeing, and labor costs, including template governance for capacity planning.
• Redesign cancellation and capacity processes to recover wasted clinical capacity and convert it into completed visits.

Strategy into execution

• Turn strategic priorities into operating plans, implementation roadmaps, and measurable KPIs.
• Own execution for major cross-functional care operations initiatives such as market launches, care model enhancements, staffing model changes, and operational redesign.
• Anticipate operational bottlenecks early and propose solutions before issues surface in markets or clinical teams.

Process excellence and leadership

• Define clear roles, responsibilities, playbooks, and scorecards so leaders are managing to the same transparent set of measures.
• Serve as the link between clinical, product, and finance functions by translating operational realities into strategic input grounded in data and care quality.
• Build, coach, and guide a high-performing team that can collaborate across the organization and own critical functions.
• Communicate clearly and persuasively with the executive team, market leaders, and other internal stakeholders, helping teams understand priorities, rationale, and progress.

Requirements

• More than 10 years of progressive leadership in operations, ideally in healthcare, digital health, value-based care, or another high-growth services environment.
• Experience leading complex multi-function operations, including care delivery and shared services across multi-site or multi-state organizations.
• Strong background in cross-functional initiatives spanning clinical operations, provider workflows, and product or technology; direct experience implementing frontline clinical workflows is strongly preferred.
• Prior work in startup, rapid-growth, or transformation settings, with the ability to both build new systems and mature existing ones.
• Solid understanding of operational and clinical unit economics, including the relationship between scheduling and contribution margin.
• Comfort using and improving AI tools, Excel, project management systems, and workflow tools.
• Strong analytical ability with the skill to turn complex data into clear recommendations and action plans for different audiences; advanced Excel and project management capability.
• Excellent cross-functional leadership skills with the ability to build trust quickly and influence decisions without direct authority.
• Experience building workforce management systems such as forecasting, staffing models, and scheduling governance.
• Ability to create the operating infrastructure needed for scale, including playbooks, scorecards, role clarity, and governance frameworks.
• Genuine commitment to leading with empathy for children, families, providers, and internal teams.

Leadership mindset

• Enjoys building structure in uncertain environments and solving complex problems.
• Deeply motivated by mission and improving care for families.
• Collaborative, curious, accountable, and low ego.

Benefits and perks

• Medical, dental, vision, long-term disability, life insurance, flexible spending account, and 401(k).
• 12 company holidays plus floating holidays, holiday shutdown, flexible time off, and parental leave.
• Health and wellness stipend, home office reimbursement, and professional development reimbursement.
• Stock options.

Compensation

The annual base salary range for this role is $200,000 to $250,000. Compensation is positioned within a total rewards approach that may also include equity, benefits, wellbeing support, and other rewards.

Diversity, equity, inclusion, and belonging

Brightline emphasizes building an inclusive workplace where all families can access high-quality care and where employees can show up authentically and have equal opportunity to grow and succeed. The company also states a commitment to continuously examining and improving beliefs, behaviors, structures, and systems so that every employee, candidate, client, and family is treated with respect and dignity.

About Brightline

Brightline is a therapy and psychiatry practice focused on mental health care for children, teens, and parents, serving families with children up to age 18. Its services include virtual and in-person outpatient care such as diagnostic evaluation, therapy, psychiatry and medication management, and psychological testing for learning differences, school readiness, executive functioning concerns such as ADHD, and autism.

The organization also offers specialized programs for anxiety, obsessive-compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has served tens of thousands of families and has received national recognition for clinical excellence and innovation. The company is based in Palo Alto and is backed by investors and partners including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.