Valet Parking Attendant - Chadstone

About Vicinity

Vicinity Centres manages and develops some of Australia’s best-known retail destinations. The business is growing its portfolio into mixed-use places that combine retail, residential, and office spaces, supported by data-driven decisions and a national development pipeline.

Role Overview

The Valet Parking Attendant is responsible for creating a polished guest experience by safely returning and parking vehicles, greeting visitors, saying goodbye in a professional way, and helping with shopping parcels. The role also includes giving directions, assisting with other guest needs, and suggesting extra services such as car washes. It suits someone who naturally enjoys working with people, contributes positively to a team, and helps maintain a strong service culture.

This position follows a fixed roster and includes at least one weekend day off each week, offering a balance of structured hours and premium customer service work.

Key Responsibilities

• Build a connected and supportive team environment that reinforces service standards and workplace culture.
• Communicate and coordinate effectively with colleagues to deliver a smooth guest journey.
• Follow safety procedures and workplace protocols at all times to protect guests and staff.
• Escalate incidents, concerns, or operational issues promptly to the right people.
• Take part in training and development activities to keep service and safety standards high.
• Drive, retrieve, park, and return guest vehicles with care, accuracy, and efficiency.
• Maintain a high level of professionalism and caution when operating and manoeuvring different vehicles.
• Welcome guests warmly, provide a courteous farewell, and make sure they have a strong first and last impression.
• Assist with directions, parcel handling, and a range of guest service requests.
• Actively promote extra services, including car washes, to improve the overall guest experience.
• Deliver service to Chadstone’s expected standards even when working in a busy, fast-moving setting.
• Stay organised by prioritising tasks and managing multiple guest needs at the same time.

Experience and Skills Needed

• A current driver’s licence and a spotless driving history.
• Previous valet parking experience or another customer-facing role with a strong service focus.
• Experience in a physically active position, with the ability to cover 15,000+ steps per day.
• Good knowledge of safe driving techniques, vehicle parking, manoeuvring, and valet safety practices.
• Confidence handling guest questions in person and by phone, along with the ability to remember large amounts of store information, including 500+ locations.
• Strong communication skills for speaking clearly, politely, and professionally with guests.
• Ability to manage vehicle handling, parcel support, and guest enquiries while staying calm under pressure.
• Careful attention to detail when driving, assisting guests, and handling their belongings.
• Ability to work well with others and contribute to a positive, service-oriented team.
• Respect for company policies, safety rules, and legal responsibilities.

Working Style and Capabilities

• Collaborates effectively to achieve the best outcome for the team and asset.
• Plans work in the right order and prioritises tasks sensibly.
• Keeps customer needs central to decisions and actions.
• Builds and maintains strong relationships with different stakeholders.
• Uses logical thinking to solve problems and find practical solutions.
• Integrates health, safety, environment, and wellbeing into everyday work.

Values and Personal Qualities

The successful candidate should consistently demonstrate the values that define Vicinity:

• Respect: listens carefully, acknowledges others’ views, and handles difficult conversations thoughtfully.
• Integrity: acts honestly, follows through on commitments, and does the right thing in every situation.
• Customer Focus: builds genuine connections and considers customer needs in decisions.
• Collaboration: involves the right people, works toward shared outcomes, and balances agreement with action.
• Excellence: continuously improves, shares challenges openly, and celebrates wins.

Benefits

• Flexible work arrangements.
• Birthday leave plus the option to purchase additional leave.
• $1,000 worth of VCX securities for eligible team members.
• Generous parental leave.

Additional Information

Vicinity is committed to diversity and inclusion and welcomes applications from all sections of the community, including Aboriginal and/or Torres Strait Islander candidates.

If you need the recruitment information in another format due to accessibility limitations, or if you would like to discuss workplace adjustments, you can contact the Talent Acquisition team by email at talent.acquisition@vicinity.com.au or by phone at +61 3 7001 4000 and ask for Talent Acquisition.

To be considered, applicants must already have the right to work in Australia. A criminal history/background or police check will be required later in the recruitment process for shortlisted candidates. Additional qualification checks may also apply depending on the role level.